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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location for my purposes, staff was friendly. Room is supposed to be an efficiency room. Stove and fridge was there, but no untensil, pots and pans, dishes, no soap in kitchen or bathroom, no shampoo or body soap, no bath towel. Room was dirty, when I tried to use phone it was filthy and inoperable, not even plugged in. I know I paid discounted rate but expected to be able to at least was my hands after using restroom. I had to Call lobby on my cell and get my soap at front desk. This was not the best first impression ... read more
Business response:
Thank you for your review. We are glad you liked our convenient location and friendly staff. However, we are sorry for the issues in your suite. Your feedback will be shared with the appropriate teams for review and action. Please know, kitchenware and bath amenities are kept and available at the front desk upon request. We value your comments and hope to see you again soon on your next trip this way. Sincerely, Hotel Management
This Extended Stay America meet all my needs in a clean and efficient manner. When I return to the D.C. area, I will definitely look for to staying here!
Business response:
Thank you for selecting Extended Stay America for your stay. It is such a pleasure to know you had a rejuvenating visit and that you were amazed by how well-kept our property is! We would be most happy to welcome you back when in our area. Sincerely, Hotel Management
It was good inwas able to be cool in the heat and relax
Business response:
Ralph, thank you for your gracious review. We are delighted to know you had a relaxing stay in your well-appointed room and that you returned without any complaints from here. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
El cuarto tenia olor a tabaco y pedi que me cambiaran la habitacion y no tenian disponibles
Business response:
Juan, thank you for choosing our hotel. We're sorry for the odor you experienced in your accommodation and that we were not able to resolve the problem to your satisfaction. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.