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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
(no title) Dirty-looking towel in bathroom at the time I checked in. Otherwise... well, suitable enough, maybe.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, however, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. Wehope you will give us another chance when you return to the area. Sincerely, Hotel Management
Nice, quiet location yet centrally located w/easy access to highways. Room was very sufficient for the price, good water pressure/temps & clean linens & good wifi. Would suggest they consider getting new pillows though. One was so flat it served no purpose, the other was a big ball of stuffing. Tissues, clothes hangers & a Do Not Disturb would have been nice to have too.
Business response:
Thank you for the nice review. We are pleased everything went well for you during your visit and that our location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Business response:
Rolando, we appreciate you being our guest. Thank you for letting us know your visit at Extended Stay America was perfect in every way. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Clean and Spacious room. I like the friendly night and morning reception gents.. My room is clean and spacious with a kitchen and bar table. My only complaint is that there are no utensils as promised and the keypad on the phone was missing so I need to use my own phone to call the front desk ...lol.
Business response:
Margaret, thank you for choosing to stay with us Extended Stay America. We’re glad to know you were impressed with the service provided by our front desk associates and that you liked your well-appointed room. However, we’re sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the room. We regret if this was not explained to you at the time of check... read more
The room was great, wish we had been staying longer than just overnight. Room was clean and front staff was nice.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Worst Hotel Ever!!! My boyfriend and I wanted a night out. When we got to the hotel there was only two small pillows and two towels. Then the shower curtain was really short to where water was coming out. Then the staff was not friendly. They barely greeted us at the front office. Overall this is the worst hotel I’ve stayed at.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Ok room Good price for ok room. Friendly service. Lots of bugs but it comes with the climate, just small critters that get in from out side and aunts. Don’t leave pets food out it gets invaded with aunts right away . Strange smell in the room but I think it’s mostly because of humid climate
Business response:
Thanks for evaluating your stay. We are glad to read you liked the value we offer and the service provided by our staff. However, we are sorry for the cleanliness issue you experienced during your visit. We have our pest control company scheduled to treat the room and the property. Thank you for bringing the in-suite unwanted guest situation to our attention. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,682 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.