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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
I will recommend😀💥 Go to was a great opportunity for the price.
Business response:
Warren, thanks for recommending Extended Stay America. We are happy to read that you enjoyed your visit and found us to be a good value. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will visit us again the next time you are in our area! Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Never again No hot water requested extra pillows never got them
Business response:
Maria, thank you for being our guest. We are sorry we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
The property is extremely clean and the staff is so helpful and friendly. I am beyond impressed with there level of professionalism and kindness.
Business response:
Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you liked our friendly staff and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Customer service is great . Really like staff. Recommend place to all!
Business response:
Thank you for the kind review of Extended Stay America and recommending us to others. It is such a delight to know you had an excellent stay with us and that you were awed by our spectacular hospitality. Your compliments are shared with the rest of the team. On behalf of everyone here, we invite you to stay here. Sincerely, Hotel Management
Always nice staying here. Great staff. Great room service and people!
Business response:
We appreciate your loyalty towards Extended Stay America and the wonderful feedback about your experience here. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thank you for recognition, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Disappointing and unfriendly When I walked into the lobby to sign in, there was a sign on the desk saying they'd be back in 15 minutes. I heard some sounds in the back and could see somebody in a storage room around the corner. I called out hello a few times without any response. 5 minutes later, a lady walked out, did not make eye contact, did not smile, and did not say hello. When I said I was checking it, she asked for my ID. When I got to the room, I pulled out the sofa bed to get it ready for our son for after dinner. ... read more
Business response:
Sylvie, thank you for reviewing your stay. We apologize for the service issues you encountered while you were here. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We're also sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well stocked. Please consider giving us another o... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.