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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the most Pleasant stay Apparently the hotel was booked to capacity I had issues getting clean Linens and towels went down three times for them and I kept getting the excuse that they were in the washer or dryer. Was back in time for the muffins and the coffee went down two days before the scheduled shut off time no coffee and no muffins I am out of town frequently and I booked a lot of hotels after the experience my driver just had I will no longer be booking an extended stay
Business response:
Kristy, we appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the lack of attentive service. Your feedback will be shared with our team to prevent such mistakes going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience. Sincerely, Hotel Management
The rooms are decent and as clean as a hotel like this can be. There were no hangers in the room, and spotty silverware and dishes. Requested a toaster and it was fine. The breakfast was quickie; there is no 24-hour coffee, only during breakfast. Staff were generally nice but not at front desk without calling them. Cable offerings are minuscule; for that reason, I won't return.
Business response:
Thank you for your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. We regret the inconvenience you had and have have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Nice I had an Excellent stay, the staff were cordial and respectful.
Business response:
Thank you for staying at Extended Stay America. We are delighted you had a wonderful time here and that you liked our excellent service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Nice hotel Nice hotel..........................................:)
Business response:
Maher, thank you for your review of Extended Stay America. We are delighted you had a great time here. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management Maher, thank you for your review of Extended Stay America. We are delighted you had a great time here. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Good hotel cheap and in town.. Breakfast needs to be checked as sometime there was nothing in the breakfast.
Business response:
Thank you for taking the time to share your feedback. We are pleased your overall stay with us was comfortable. That being said, we are sorry you were not happy with our breakfast service. We have shared your concern with our Front Desk team to ensure this does not happen again. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
My stay was ok not anything to write home to mom about.
Business response:
Thank you for taking the time to share your feedback. We are pleased you were satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Bad room Bathtub dirty wall scratched up like a dog was in there side of the wall had a hole in it light out headboard had pin holes
Business response:
Dominique, thank you for your review. However, we are sorry for the cleanliness and maintenance issues you encountered in your room. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Quiet spot that has what you need for the right price
Business response:
Thanks for making Extended Stay America a part of your travel plans. We are delighted to know all went great during your stay and that you were impressed with our affordable rates. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,682 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.