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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was what you would expect for the price. It was ok if you looking for a quick cheap place to stay overnight with cable and free wifi. Room looked clean but still had a motel type vibe. My only complaint was the staff wasn't experienced and borderline were sketchy in their practices. There was an issue with just getting an invoice during checkout. Come to find out they had double charged me for the reservation. They put in for the refund but didn't feel comfortable with how my account was being handled by them.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Room perfection This location was wonderful. The staff member Marques who checked me in was wonderful. He was attentive and nice. He was also there whenever I needed him. The rooms were clean and neat. No bugs at all minus a few spiders due to the room being near the woods. Quiet and perfect just like I needed it to be.
Business response:
Aisa, thank you for being our guest at Extended Stay America. We are glad to know you loved our ideal location and that you were impressed with the service delivered by our staff. Your wonderful compliments will be shared with Marques. Thanks again, and we look forward to seeing you back soon. Sincerely, Hotel Management
Business response:
Gerardo, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Everyone is very pleasant and they make sure that you are taken care of.
Business response:
Thank you for selecting Extended Stay America for your visit and for sharing your wonderful comments. Our team was so pleased to learn you enjoyed your stay and found our staff friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management
Overall everything was very good. I would have liked to have a comfortable chair to sit in and better cable with a more up to date system would have been nice but other than that, it was enjoyable
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Business response:
Teresa, thank you for your fabulous rating and letting us know about your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Teresa, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,682 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.