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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok for the price I've stayed here a few times, and each time the condition of the room varies greatly. It was clean enough, but the room smelled strange. There was also a lot of noise both in and outside of the hotel into the early morning hours.
Business response:
Shannon, thank you for choosing our hotel once again. We’re sorry for the odor you experienced during your stay. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We wish we were informed about the noise as we would have shifted you to some other room and ensured you were comfortable. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Waited 20 minutes to check in. No housekeeping until we left after the second day. Not even extra TP in the bathroom.
Business response:
Hobhill, thank you for the review of your stay. We apologize for your disappointment with our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front-desk staff to ensure we are clearly communicating our services & amenities during guest arrivals as we... read more
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
I was not told this was a Smoking room. Small for an extended stay
Business response:
Thanks for being our guest at Extended Stay America. We are pleased your overall experience with us was good. But, we are sorry for the inconvenience you had due to smoke smell in your room. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
It was OK, just not showing any attention to detail in cleaning and wiping down surfaces. Noticed mouse droppings on the kitchen counter twice during a 14 day stay
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
I had to change rooms after the first night. I reserved a non smoking room but gave me a smoking room. The manger wouldn't let me switch rooms until I asked for a refund. The first room was so-called just renovated however, there were stains on the floor, paint off the wall and again it smelled like smoke. After I was able to change rooms and was put in a better more updated room, my stay afterwards was great! I found a nice restaurant in the area that was walking distance. The staff was nice and accommodating after my room ... read more
Business response:
Thanks for choosing Extended Stay America for your stay. We are pleased to know we were able to make your stay a comfortable one and that you liked our convenient location. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Extended stay 18 Comfy, quiet and tranquil, with friendly customer service oriented staff. Thoroughly enjoyed my extended stay
Business response:
Charles, thanks for the 5-star review. We are delighted to know you had a relaxing stay with us and the service provided by our staff made for a memorable experience. Our team has appreciated you for highlighting their efforts. Thank you once more for the kind comments, and we look forward to serving you at your second home. Sincerely, Hotel Management
Need more pillows in the room
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Everything is so so telative to prive. But one of the statfs is not kind. I was a bit frustrsted with his attitude. As soon as handing over a key, he dissappeared without any helpful remarks.
Business response:
Thank you so much for staying with us. We apologize for the unfortunate interaction you had with our staff. We will follow up with the appropriate parties to ensure this will not happen again. It was a pleasure having you as our guest, and we hope you will choose us when you return to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,682 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.