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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Roseanne, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Great Accommodations but there were ants in the room.
Business response:
Nicole, thank you for taking the time to share your feedback. We are pleased to know your overall stay with us was good, but we are sorry for the housekeeping issues you experienced in your room. We have shared your review with the concerned team to be more diligent going forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We hope you will give us another chance to impress you at a future date. Sincerely, Hotel Management
First and last time Not a place I would stay again. Large room but cheap, slightly dirty and just didn't feel right there. Breakfast was a joke
Business response:
Thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the cleanliness issue you came across in your room. Your feedback is shared with the housekeeping team to review and action. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Nice and affordable and closer to my Hosts residence.
Business response:
Ernest, thanks for being our guest. We are delighted to know you liked our affordable price and that our location was convenient for your plans. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management
Ac system is too loud
Business response:
Sau, thanks for being our guest and sharing your review. We are sorry you couldn’t experience a good night’s sleep due to the maintenance issue which impacted your stay. The HVAC unit of your room is being inspected and rectified by our maintenance team. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Doggie Do Do It was OK. It would help to get stations around the property that allows the owners to pick up and dispose of their pet droppings
Business response:
Kenneth, thank you for choosing us for your needs. We are pleased to know you liked our convenient location and that you had a comfortable stay with us. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
No problem with the hotel over all. However it took longer for things to freeze in the freezer or get cold in the fridge. Also the fan above the stove should be a lot stronger so the smoke alarm doesn't go off
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Non smokers beware The smell of cigarette smoke and weed was a bit overwhelming. Everything we kept in the room smelled when we got home. Although we had a non smoking room it was a bit much.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,682 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.