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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Century Blvd s Hidden Comfort This is the second time I've made reservations at This motel , the staff here are very professional from the moments you enter the lobby, Mr Andrew Danhha (manager)Assures the property is kept comfortable in each studio, you can see the staff not only makes the transitions upon arrival quickly. But in addition they make sure the clients are settled in comfortably and to clarify if any thing else is needed to please contact the office right away , SIRAH, RIAN MATTHEWS, ENID, EUGENE AND ANDREW MAK... read more
Business response:
Thank you for choosing Extended Stay America for another stay! There is nothing more gratifying than to read that a guest has chosen to visit us again due to our great staff. Our goal is to always go above and beyond for every guest and we are proud to know our associates are doing just that. Thanks again for making us your home. It was our pleasure having you visit with us, and we look forward to the next time. Sincerely, Hotel Management
Not recommend Took 20 minutes to get checked in cuz no one was attending the front desk when he did get into the lobby area you couldn't tell this guy from another hotel Customer because he wasn't wearing a name tag just a novana band t-shirt and some khaki pants very rude very disrespectful got to our room look like it had been clean and sometime dusty room, dirty kitchen. Probably one of the worst Extended Stays I have ever stayed at
Business response:
James, please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely,... read more
Conveniente with great location The hotel is very easy to access, plenty of parking space, competitive rates, good beds. Definitely a great value
Business response:
Many thanks for taking the time to review your stay at Extended Stay America. We are glad our location was perfect for your needs and that you found you to be a great value. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
R
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Michael, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Jerry, thanks so much for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met and exceeded all of your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management
quiet, friendly Lack of amenity; items not available. Towels not changed.
Business response:
Thank you for staying at Extended Stay America and for the feedback. We are pleased to know you were benefited with service offered by our staff and that you had a pleasant stay. Please note to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk. Thanks again, and we hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Overall not a bad stay We were given a suite with kitchen, at no extra charge and that was nice. Few things weren't that great. Bed matress wa's uncomfortable and we had a hard time getting room temperature at 60 degrees. Fan came on at odd times and temperature wasn't at what it stated. 3 small pillows weren't enought for 2 people. Also there was an empty shampoo bottle left in the bathroom. New ones were put out though. Handle to turn on water was hard to figure out and then when I got the water on and at right temperature... read more
Business response:
Sherri, thank you for evaluating your stay. We sincerely apologize that you experienced so many difficulties during your stay with us. We are sorry, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,682 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.