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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everyone is very pleasant and they make sure that you are taken care of.
Business response:
Thank you for selecting Extended Stay America for your visit and for sharing your wonderful comments. Our team was so pleased to learn you enjoyed your stay and found our staff friendly and professional. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management
Overall everything was very good. I would have liked to have a comfortable chair to sit in and better cable with a more up to date system would have been nice but other than that, it was enjoyable
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Business response:
Teresa, thank you for your fabulous rating and letting us know about your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Teresa, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Ok for the price I've stayed here a few times, and each time the condition of the room varies greatly. It was clean enough, but the room smelled strange. There was also a lot of noise both in and outside of the hotel into the early morning hours.
Business response:
Shannon, thank you for choosing our hotel once again. We’re sorry for the odor you experienced during your stay. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We wish we were informed about the noise as we would have shifted you to some other room and ensured you were comfortable. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
I was not told this was a Smoking room. Small for an extended stay
Business response:
Thanks for being our guest at Extended Stay America. We are pleased your overall experience with us was good. But, we are sorry for the inconvenience you had due to smoke smell in your room. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Waited 20 minutes to check in. No housekeeping until we left after the second day. Not even extra TP in the bathroom.
Business response:
Hobhill, thank you for the review of your stay. We apologize for your disappointment with our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front-desk staff to ensure we are clearly communicating our services & amenities during guest arrivals as we... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.