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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Ritchard, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
OK for 1 night nothing more You get what you pay for. Needs updating badly
Business response:
Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Business response:
Paula, we can’t thank you enough for the perfect rating of Extended Stay America. Our entire staff strives to provide an exceptional experience for each guest, and we are delighted to see we succeeded in making this happen for you. We look forward to being of your service again whenever you are back here. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Took a while to check in
Business response:
David, thanks for providing your feedback. We are delighted to know you enjoyed your stay with us and our offerings were to your satisfaction. However, we apologize for the wait-time issue with your check-in and your feedback is shared with our front desk team to be more diligent with their service. It was a pleasure to have you as our guest, and we hope to again soon at Extended Stay America. Sincerely, Hotel Management
Just what a family needs Plenty of storage space and kitchen made our stay "very nice"
Business response:
Brian, thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment style living with lots of room to relax, and many extras that make traveling easy. Thanks again for the great review. Please come and see us again! Sincerely, Hotel Management
it was close to the wedding i needed to attend. The ck in time was late as in 3pm, Yet your check out time had to be at 11am. My card key took over 6 times before i was able open the door to my room. The place is also a residence for low income people that don't pay their rent on time. If i ever had to visit that area again I would not rent a room there.
Business response:
Michael, thank you for being our guest. We are happy to know you liked our location and had a pleasant time overall. With that said, we’re sorry for the inconvenience you had here. We have shared your feedback with our maintenance team and will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
The pillows Stay was great except for the pillows smell like sweat and stink as far as the room goes the room was clean I like the little kitchen the refrigerator was cleaning microwave was spectacular bathroom was clean except for a head of dead fly on the floor
Business response:
David, thanks for taking the time to share your feedback. We are pleased to know you were satisfied with your stay with us. However we have shared your concerns with our team so that we can improve ourselves going forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,683 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.