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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very convenient and worth the money
Business response:
Chickie, thank you for staying at Extended Stay America. We are delighted to read you liked our ideal location and affordable rates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Teresa, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
They ended up overcharging me .
Business response:
We appreciate your review but were disappointed not to have delivered our best. In regard to the charges, please feel free to reach out to our front desk as they will be happy to provide you with the detailed explanation regarding the same. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Business response:
Roseanne, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Great Accommodations but there were ants in the room.
Business response:
Nicole, thank you for taking the time to share your feedback. We are pleased to know your overall stay with us was good, but we are sorry for the housekeeping issues you experienced in your room. We have shared your review with the concerned team to be more diligent going forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We hope you will give us another chance to impress you at a future date. Sincerely, Hotel Management
First and last time Not a place I would stay again. Large room but cheap, slightly dirty and just didn't feel right there. Breakfast was a joke
Business response:
Thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the cleanliness issue you came across in your room. Your feedback is shared with the housekeeping team to review and action. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Nice and affordable and closer to my Hosts residence.
Business response:
Ernest, thanks for being our guest. We are delighted to know you liked our affordable price and that our location was convenient for your plans. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management
Ac system is too loud
Business response:
Sau, thanks for being our guest and sharing your review. We are sorry you couldn’t experience a good night’s sleep due to the maintenance issue which impacted your stay. The HVAC unit of your room is being inspected and rectified by our maintenance team. Please give us an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,944 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.