This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Clean and Spacious room. I like the friendly night and morning reception gents.. My room is clean and spacious with a kitchen and bar table. My only complaint is that there are no utensils as promised and the keypad on the phone was missing so I need to use my own phone to call the front desk ...lol.
Business response:
Margaret, thank you for choosing to stay with us Extended Stay America. We’re glad to know you were impressed with the service provided by our front desk associates and that you liked your well-appointed room. However, we’re sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the room. We regret if this was not explained to you at the time of check... read more
The room was great, wish we had been staying longer than just overnight. Room was clean and front staff was nice.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Ok room Good price for ok room. Friendly service. Lots of bugs but it comes with the climate, just small critters that get in from out side and aunts. Don’t leave pets food out it gets invaded with aunts right away . Strange smell in the room but I think it’s mostly because of humid climate
Business response:
Thanks for evaluating your stay. We are glad to read you liked the value we offer and the service provided by our staff. However, we are sorry for the cleanliness issue you experienced during your visit. We have our pest control company scheduled to treat the room and the property. Thank you for bringing the in-suite unwanted guest situation to our attention. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Management
The hotel was what you would expect for the price. It was ok if you looking for a quick cheap place to stay overnight with cable and free wifi. Room looked clean but still had a motel type vibe. My only complaint was the staff wasn't experienced and borderline were sketchy in their practices. There was an issue with just getting an invoice during checkout. Come to find out they had double charged me for the reservation. They put in for the refund but didn't feel comfortable with how my account was being handled by them.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Room perfection This location was wonderful. The staff member Marques who checked me in was wonderful. He was attentive and nice. He was also there whenever I needed him. The rooms were clean and neat. No bugs at all minus a few spiders due to the room being near the woods. Quiet and perfect just like I needed it to be.
Business response:
Aisa, thank you for being our guest at Extended Stay America. We are glad to know you loved our ideal location and that you were impressed with the service delivered by our staff. Your wonderful compliments will be shared with Marques. Thanks again, and we look forward to seeing you back soon. Sincerely, Hotel Management
Business response:
Gerardo, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Worst Hotel Ever!!! My boyfriend and I wanted a night out. When we got to the hotel there was only two small pillows and two towels. Then the shower curtain was really short to where water was coming out. Then the staff was not friendly. They barely greeted us at the front office. Overall this is the worst hotel I’ve stayed at.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.