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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No problem with the hotel over all. However it took longer for things to freeze in the freezer or get cold in the fridge. Also the fan above the stove should be a lot stronger so the smoke alarm doesn't go off
Business response:
Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Non smokers beware The smell of cigarette smoke and weed was a bit overwhelming. Everything we kept in the room smelled when we got home. Although we had a non smoking room it was a bit much.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Just Ok Just needs some upgrading
Business response:
Brandi, thank you for your review. We are pleased you were overall satisfied with your stay with us. We value your feedback and hope you will come and see us again soon. Sincerely, Hotel Management
The room is clean and comfortable plus they have restaurants and a movie theater
Business response:
Ghost, thank you for selecting Extended Stay America for your visit and for sharing your comments. We are happy to know you liked our convenient location and your clean & comfortable room. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Great Stay! Eugene at the desk was great!! At first there were no batteries in the remote and no ashtray (Smoking room) but he was quick to resolve the issues. He even called maybe an hour later to see if I needed anything else. Will be returning since this was my first visit!!
Business response:
Marques, thanks for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Special thanks on behalf of Eugene for highlighting his efforts. Reviews such as yours mean a lot! Thank you once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Amy, it was a pleasure to have you as our guest at Extended Stay America. We are glad you enjoyed your time with us and hope to see you soon. Sincerely, Hotel Management
AMAZEMENT MY COUSINS TRIED TO REACH ME BUT THEY WOULD NOT PUT THEM THRU WITHOUT THE ROOM NUMBER WHICH THEY COULD ONLY GET IF THEY PUT THEM THRU. THEY WOULD NOT EVEN TAKE A MESSAGE [irrespective].
Business response:
Mark, thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Basic hotel and what is expected for price Would stay again since price was in line with room
Business response:
Thanks for choosing to stay with us. We are glad your overall stay with us was a pleasant one and that you found us to reasonably priced. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,812 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.