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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
quiet, friendly Lack of amenity; items not available. Towels not changed.
Business response:
Thank you for staying at Extended Stay America and for the feedback. We are pleased to know you were benefited with service offered by our staff and that you had a pleasant stay. Please note to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk. Thanks again, and we hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Overall not a bad stay We were given a suite with kitchen, at no extra charge and that was nice. Few things weren't that great. Bed matress wa's uncomfortable and we had a hard time getting room temperature at 60 degrees. Fan came on at odd times and temperature wasn't at what it stated. 3 small pillows weren't enought for 2 people. Also there was an empty shampoo bottle left in the bathroom. New ones were put out though. Handle to turn on water was hard to figure out and then when I got the water on and at right temperature... read more
Business response:
Sherri, thank you for evaluating your stay. We sincerely apologize that you experienced so many difficulties during your stay with us. We are sorry, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Snowed over hold over Just an average stay
Business response:
David, thank you for being our guest. We are glad to know that you overall had a good stay. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
Nice little get away It snowed like crazy and I didn't feel like going all the way home so I camped out for a few days.
Business response:
David, thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management
Nice Quiet place to stay Just your normal stay after working an 18 hour shift. Couldn't make it home so I crashed here. Wasn't the first time. Nice facility, Nice area and, there's a movie theatre in walking distance along with some good restaurants.
Business response:
David, thanks for the review. We are glad you were impressed with our facility and location and that you had an overall pleasant stay. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management
Good Experience Overall I have no complaints. The staff was friendly, room was clean and quiet and I slept soundly.
Business response:
Sheila, thank you for reviewing your stay at Extended Stay America and for the wonderful feedback. We are delighted to read you had a relaxing stay and that you received an excellent service from our staff. It was a pleasure having you as our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
Nice, clean, near our targets, good rate rate, clean, close to main roads. //,,;';,;lm.m , m, m knl ,n ,k., m n., mn l ,mn m . mmn.
Business response:
Leon, thank you for choosing to stay with us. We are pleased knowing you were benefited with our convenient location close to your needs and that you found us to be a great value. All of us at Extended Stay America look forward to being the hotel of your choice every time you are in the area. Sincerely, Hotel Management
Affordable housing for non-business travelers Affordable rates, friendly staff, clean rooms. Well-maintained laundry room. Close to many amenities--restaurants, transportation center, grocery store. Better suited for non-working or the non-business professional requiring short-term stays.
Business response:
Thank you for staying with us. We are glad to read you liked our reasonable rates and courteous service as well as all the facilities we have to offer. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Less than what I expected I didn’t expect the hotel to offer much more than a bed, a shower, and a safe place for my daughter and I to be for the night—we lost power during a storm. But I expected the front desk to at least be staffed and not have to wait for someone to come from the back to check me in, a clean room which would have the carpet vacuumed, and a shower that didn’t look like 4 lumberjacks had just used it. If it was not an on-the-spot decision I would not have stayed here.
Business response:
Thank you for being our guest. We are sorry for the problems you encountered and regret the inconvenience they caused. We have taken a note of your feedback and have discussed these issues with the concerned team to ensure we deliver a much better stay for our future guests. Thanks again, and we look forward to welcoming you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,813 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.