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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it was fine. i was there for 1 night. the room was comfortable. it was good location.
Business response:
Thank you for choosing Extended Stay America for your overnight stay. We are glad to know you liked our convenient location and your comfortable room. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Business response:
Robert, thank you for being our guest and for the feedback. It was a pleasure to know you had an overall nice stay. That being said, I am sorry if we missed meeting any of your expectations. Thanks once more, and we can’t wait to welcome you again and deliver a better experience. Sincerely, Hotel Management
Worth it to be able to cook Just what we needed for a 4 day trip. Quiet, clean, restful room.
Business response:
Thank you for being our guest at Extended Stay America and for sharing your great experience. We are so happy to know you had a great stay and that you loved your well-equipped suite. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for staying at Extended Stay America and for giving us the outstanding rating! It was a pleasure to see we met all of your expectations and you had an absolutely fantastic experience! We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Sincerely, Hotel Management
I had to run around and load money on a reloadable card. I had cash. I was told i could pay cash. Luckily, Wal-Mart wasn't far. The young guy at the front needs customer service training. Other than that, a near perfect evening.
Business response:
Thank you for staying at Extended Stay America. We are glad your overall experience was enjoyable. Your concern with regard to service has been shared with our front desk team to ensure a better experience for all our guests. We hope you will consider giving us another chance so we can serve you much better in the future. Sincerely, Hotel Management
Business response:
Tarrence, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Carmen, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
just minor things fixer upper people were very nic people were very nice had little hick up checking in but was solved with minor call and room was not well taken care of but not really major thing s besides the water (couldn't turn knob for hot water in kitchen) tub was pealing
Business response:
Thank you for being our guest. It’s nice to know you liked our associates, but we are sorry for the maintenance issues you experienced in your room. I have shared your concern with the maintenance team to take corrective actions immediately. We regret the inconvenience caused and hope the positive aspects of your visit will bring you back to our hotel. Sincerely, General Manager
Hotel was in a nice location but the room was terrible!! Whoever was the last one to do housekeeping in there should be fired! The room was filthy, there was only one glass in the room and someone had chewed gum and then left it stuck to the phone. I've stayed at other Extended Stay's and they were great but this one......never again!!!!
Business response:
Thank you for your review. Although you were pleased with our location, we are so sorry for the cleanliness issues you encountered in your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We hope you will consider giving us one more chance so we can redeem ourselves. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,683 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.