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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was OK, just not showing any attention to detail in cleaning and wiping down surfaces. Noticed mouse droppings on the kitchen counter twice during a 14 day stay
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
I had to change rooms after the first night. I reserved a non smoking room but gave me a smoking room. The manger wouldn't let me switch rooms until I asked for a refund. The first room was so-called just renovated however, there were stains on the floor, paint off the wall and again it smelled like smoke. After I was able to change rooms and was put in a better more updated room, my stay afterwards was great! I found a nice restaurant in the area that was walking distance. The staff was nice and accommodating after my room ... read more
Business response:
Thanks for choosing Extended Stay America for your stay. We are pleased to know we were able to make your stay a comfortable one and that you liked our convenient location. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Extended stay 18 Comfy, quiet and tranquil, with friendly customer service oriented staff. Thoroughly enjoyed my extended stay
Business response:
Charles, thanks for the 5-star review. We are delighted to know you had a relaxing stay with us and the service provided by our staff made for a memorable experience. Our team has appreciated you for highlighting their efforts. Thank you once more for the kind comments, and we look forward to serving you at your second home. Sincerely, Hotel Management
Need more pillows in the room
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Everything is so so telative to prive. But one of the statfs is not kind. I was a bit frustrsted with his attitude. As soon as handing over a key, he dissappeared without any helpful remarks.
Business response:
Thank you so much for staying with us. We apologize for the unfortunate interaction you had with our staff. We will follow up with the appropriate parties to ensure this will not happen again. It was a pleasure having you as our guest, and we hope you will choose us when you return to our area. Sincerely, Hotel Management
Not the most Pleasant stay Apparently the hotel was booked to capacity I had issues getting clean Linens and towels went down three times for them and I kept getting the excuse that they were in the washer or dryer. Was back in time for the muffins and the coffee went down two days before the scheduled shut off time no coffee and no muffins I am out of town frequently and I booked a lot of hotels after the experience my driver just had I will no longer be booking an extended stay
Business response:
Kristy, we appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the lack of attentive service. Your feedback will be shared with our team to prevent such mistakes going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience. Sincerely, Hotel Management
The rooms are decent and as clean as a hotel like this can be. There were no hangers in the room, and spotty silverware and dishes. Requested a toaster and it was fine. The breakfast was quickie; there is no 24-hour coffee, only during breakfast. Staff were generally nice but not at front desk without calling them. Cable offerings are minuscule; for that reason, I won't return.
Business response:
Thank you for your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. We regret the inconvenience you had and have have shared your feedback with our team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Nice I had an Excellent stay, the staff were cordial and respectful.
Business response:
Thank you for staying at Extended Stay America. We are delighted you had a wonderful time here and that you liked our excellent service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.