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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Tamara, we appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America - Washington, D.C. - Germantown - Town Center. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, General Manager
Pleased Everything was adequate and I enjoyed my stay. The staff were pleasant and friendly and accommodating
Business response:
Charles, our entire team here at Extended Stay America - Washington, D.C. - Germantown - Town Center would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to know when our efforts are recognized. We hope to welcome you back the next time you travel to the area. Sincerely, General Manager
Business response:
Rafael, thank you for sharing your kind rating of Extended Stay America - Washington, D.C. - Germantown - Town Center with future travelers online. It was our pleasure hosting you, and we hope to see you again soon. Sincerely, General Manager
Business response:
Many thanks for taking the time to post your nice rating of Extended Stay America - Washington, D.C. - Germantown - Town Center. Impressing our guests is our top priority, and we are glad that you were left with a good impression. We hope to welcome you back in the future. Sincerely, General Manager
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Washington, D.C. - Germantown - Town Center and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
Will Not Stay Again Chose the hotel for its location. Hotel is not maintained well, stains on the floor, counter and door. Did not provide any type of housekeeping but also did not provide any broom to help clean up the floors during our stay. Breakfast was terrible, flat breakfast/granola bars, instant oatmeal and muffins. Office is not open 24-hours, and there are a lot of parties, loud occupants at night, especially the weekend.
Business response:
Shannen, we sincerely apologize for the problems you encountered during your visit. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another chance to redeem ourselves in the future. Sincerely, General Manager
There was no coffee maker in room. You have to office even if need a cup. Yes room was very clean
Business response:
Waqar, thanks for being our guest. It’s our pleasure knowing you liked the cleanliness of your room and had an overall enjoyable visit. We would like to inform you that to ensure cleanliness of kitchenware upon check-in and as per our brand standards, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Business response:
Victor, we appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we hope to welcome you back to Extended Stay America - Washington, D.C. - Germantown - Town Center. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Washington, D.C. - Germantown - Town Center. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,683 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.