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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it was close to the wedding i needed to attend. The ck in time was late as in 3pm, Yet your check out time had to be at 11am. My card key took over 6 times before i was able open the door to my room. The place is also a residence for low income people that don't pay their rent on time. If i ever had to visit that area again I would not rent a room there.
Business response:
Michael, thank you for being our guest. We are happy to know you liked our location and had a pleasant time overall. With that said, we’re sorry for the inconvenience you had here. We have shared your feedback with our maintenance team and will use it as a training tool to improve our performance moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
The pillows Stay was great except for the pillows smell like sweat and stink as far as the room goes the room was clean I like the little kitchen the refrigerator was cleaning microwave was spectacular bathroom was clean except for a head of dead fly on the floor
Business response:
David, thanks for taking the time to share your feedback. We are pleased to know you were satisfied with your stay with us. However we have shared your concerns with our team so that we can improve ourselves going forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
it was fine. i was there for 1 night. the room was comfortable. it was good location.
Business response:
Thank you for choosing Extended Stay America for your overnight stay. We are glad to know you liked our convenient location and your comfortable room. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Business response:
Robert, thank you for being our guest and for the feedback. It was a pleasure to know you had an overall nice stay. That being said, I am sorry if we missed meeting any of your expectations. Thanks once more, and we can’t wait to welcome you again and deliver a better experience. Sincerely, Hotel Management
Worth it to be able to cook Just what we needed for a 4 day trip. Quiet, clean, restful room.
Business response:
Thank you for being our guest at Extended Stay America and for sharing your great experience. We are so happy to know you had a great stay and that you loved your well-equipped suite. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for staying at Extended Stay America and for giving us the outstanding rating! It was a pleasure to see we met all of your expectations and you had an absolutely fantastic experience! We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Sincerely, Hotel Management
I had to run around and load money on a reloadable card. I had cash. I was told i could pay cash. Luckily, Wal-Mart wasn't far. The young guy at the front needs customer service training. Other than that, a near perfect evening.
Business response:
Thank you for staying at Extended Stay America. We are glad your overall experience was enjoyable. Your concern with regard to service has been shared with our front desk team to ensure a better experience for all our guests. We hope you will consider giving us another chance so we can serve you much better in the future. Sincerely, Hotel Management
Business response:
Tarrence, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Carmen, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,813 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.