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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Favorite place to relax Quiet
Business response:
Lynndrena, we are delighted you chose Extended Stay America - Washington, D.C. - Germantown - Town Center for your visit. It is good to know you had a great stay and loved all the aspects of our hotel. We appreciate your business and look forward to welcoming you back soon. Sincerely, General Manager
One Life There was no attention on everyday room service cleaning, The bed sleep comfortable
Business response:
Robert, thank you for staying with us. We are glad your overall stay was comfortable, but we are sorry for the inconvenience you experienced with our housekeeping service. We would like to inform you that this service is done on a weekly basis to respect the privacy of our guest, however, we are happy to offer this to you for a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We hope you will consider staying with us again. Sincerely, General Manager
bad employee at front desk the afroamerican guy that works at the front desk with glasses is very rude and doesnt seem to want to do his job
Business response:
Michael, we are sorry you didn't experience one of our staff member at his best during your stay, and that he failed to provide you with the hospitality you deserve. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. Thanks for being our guest, and we hope you will consider us again. Sincerely, General Manager
For the rate, the room was sufficient. It was clean. The cable provided in the room had limited channels. The breakfast was limited, providing coffee (not sure about other breakfast beverages) and a small variety of breakfast snacks. There wasn't much of a lobby but the representatives were polite and nice. The lobby closes and after hours check-ins or issues that require the front desk require you to use an emergency phone and then wait for a representative to come out side -- which can be annoying rather than a real issue.
Business response:
Thank you for being our guest at Extended Stay America - Washington, D.C. - Germantown - Town Center. We are delighted to know you were comfortable here and that you were impressed with the service provided by our staff. However, I am sorry if any inconvenience was experienced while you were here. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Don't expect a big breakfast, or an elevator Upon checking in, the desk clerk told me breakfast would be served on a table in the lobby and pointed to a table behind me. The table was about 18 by 36 inches, extremely small to serve breakfast to a motel this size. I was in shock when he told me this and at first I thought he may be joking. The lobby itself was very small, just big enough for the front desk and that breakfast table. I didn't even bother going down to the lobby for the breakfast. There is an IHOP right down the... read more
Business response:
Robert, thank you for sharing your wonderful review of Extended Stay America - Washington, D.C. - Germantown - Town Center. We are delighted to read you loved your well-appointed suite and enjoyed the convenience of our location. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Rob, I am sorry to read that we failed to meet your expectations. We hope you will accept my apology for what transpired. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, General Manager
Need Improvement at This Property Extremely poor front desk support. Non-responsive to simple requests and poorly staffed. The room was OK, but smaller than past stays at this hotel brand. I found that simple things such as a hair blower were missing from the room and the bathroom sink clogged. The room was clean and presentable.
Business response:
Thank you for being loyal to our brand and for choosing us. We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Business response:
Thanks for the awesome feedback. Our top priority is for you to have an enjoyable and comfortable stay and from your five-star rating, it appears that we delivered on both counts. It was a pleasure having you here at Extended Stay America - Washington, D.C. - Germantown - Town Center, and we hope you will come and see us again soon. Sincerely, General Manager
Switch a roo Paid for 2 full size beds and got a king and a pull out sofa.
Business response:
Tresa, thank you for being our guest. We are sorry you had issues with your reservation and our front desk staff did not resolve the issue to your satisfaction. Your comments will be shared with our team in order to prevent similar issues from happening again. We regret the inconvenience caused and hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,683 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.