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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
just minor things fixer upper people were very nic people were very nice had little hick up checking in but was solved with minor call and room was not well taken care of but not really major thing s besides the water (couldn't turn knob for hot water in kitchen) tub was pealing
Business response:
Thank you for being our guest. It’s nice to know you liked our associates, but we are sorry for the maintenance issues you experienced in your room. I have shared your concern with the maintenance team to take corrective actions immediately. We regret the inconvenience caused and hope the positive aspects of your visit will bring you back to our hotel. Sincerely, General Manager
Hotel was in a nice location but the room was terrible!! Whoever was the last one to do housekeeping in there should be fired! The room was filthy, there was only one glass in the room and someone had chewed gum and then left it stuck to the phone. I've stayed at other Extended Stay's and they were great but this one......never again!!!!
Business response:
Thank you for your review. Although you were pleased with our location, we are so sorry for the cleanliness issues you encountered in your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We hope you will consider giving us one more chance so we can redeem ourselves. Sincerely, General Manager
It was very bland. I've definitely stayed in better places. Didn't feel all that clean and there were holes in the bathroom walls.
Business response:
Holly, thank you for posting a review of your stay with us. We are sorry for the issues you encountered in your room. Your concerns will be shared with my housekeeping team so that corrective actions are taken immediately. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Fun Awesome
Business response:
Wow - Daniel, many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, General Manager
Business response:
Thank you for sharing your 5-star rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
So-so but not great I have stayed at Extended before and enjoyed it. I did not this time. I booked the room late at night out of necessity, so was ok with that. The young man who checked me in seemed like I was bothering him by showing up at the time I did and spoke minimally during our interaction. Once I got to my room I immediately noticed the stale smell of smoke, which was frustrating because it was a non-smoking room. There was a small puddle of water on the "kitchen" floor, as well as standing water in front of the fr... read more
Business response:
Todd, thank you for staying with us and letting us know you had an overall pleasant visit. However, please accept my sincere apologies for all the service issues you encountered and the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. We hope that you'll give us another chance and consider staying with us again in the future. Sincerely, General Manager
Business response:
Thank you for taking the time out of your busy schedule to post a wonderful rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, General Manager
The room smelled like cigarettes even though I booked and it said smoke free
Business response:
Thank you for choosing to stay at our hotel. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, General Manager
Extended Stay America A Home Away From Home My reservation was made for the Extended Stay America 20141 Century Blvd.Germantown,Maryland Upon my arrival (after a 4 hour drive)in the Nation'sCapital Beltway rush hour("Those Who Know ")I entered the lobby ,which other clients awaited.Each client was greeted with professional customer service.checked in and shown map of location their room.The layout has kitchenette,microwave,refrigerator,spacious closets,dresser, clock ,room phone, spacious clean bathroom,and wonderful bed or ... read more
Business response:
Fredricka, thank you for sharing your wonderful review of Extended Stay America. We are thrilled to read you loved the service provided by our courteous associates and were impressed with all that we have to offer. Your compliments will be shared with the entire team for a job well done. Thanks once more for your business, and we look forward to welcoming you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 4.5 star rating with 1,813 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.