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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Honestly the staff is super great but the fact that I got the place for a deal at 89 is an outrage this place is a motel at best the tv is at best 32 inches 2 pillows offered on the bed and not even a trash can to throw your trash into you can see right through the blinds if you really wanted to as they are wrinkled up and out and don’t shut properly honestly wouldn’t recommend to my worst enemy
Business response:
Dear Edward, Thank you for sharing your feedback and for acknowledging the efforts of our staff. We apologize that certain aspects of your stay did not meet your expectations, including room amenities and comfort. Your comments are important to us, and we will review them carefully to improve our guest experience. We appreciate your honesty and hope you might consider giving us another chance in the future to provide a stay that better meets your needs. We look forward to welcoming you back. Sincerely, Hotel Management
The place was so gross. Carpets had a sludge on them. The room smelled like mildew mixed with Pinesol that seeped into our clothes. All the doors to the cabinets were broken and chipped. The tub had a gray ring around it. Breakfast was a joke. It looked like a room out of an old horror movie. I could go on, but you get the point
Business response:
Dear Edward, Thank you for taking the time to share your feedback. We sincerely regret that your experience fell below expectations and are truly sorry for the condition you encountered during your stay. Your comments have been shared with the appropriate teams to ensure immediate attention and corrective action. While we are grateful for your candid remarks, we hope you’ll consider giving us another opportunity to provide a more comfortable and welcoming visit in the future. Sincerely, Hotel Management
Very dirty and run down, the front desk was EXTREMELY slow. Be careful.
Business response:
Dear Crystal, Thank you for bringing these issues to our attention. It's truly regrettable to hear that the condition of the property and the efficiency of service did not meet acceptable standards. What you have described is not the experience we aim to provide, and your concerns are being taken seriously. Feedback like yours is essential in helping us improve, and steps will be taken to address the matters raised. Your patience is appreciated. Sincerely, Hotel Management
Booked for a week in a rush after our VRBO fell through. Stayed one night and realized it wasn’t the place for us. Checked out after one day. They refused to refund any of the week we prepaid for. Would not recommend
Business response:
Dear Guest, We are truly sorry to hear that your experience did not meet your expectations. We understand that sometimes travel plans can be unpredictable, and we regret that you didn’t feel comfortable staying with us. Regarding your refund, we would be happy to assist you in addressing your concerns and appropriate actions as soon as possible. We truly value your health and comfort, and we are committed to improving based on your constructive feedback. We hope you might consider giving us another opportunity to serve you. ... read more
This has been the worst stay ever. Dirty, no towels, no cleaning service. Key cards kept on getting de activated. Room got cleaned before check out time.
Business response:
Dear Guest, Thank you for choosing to stay with us and for sharing your feedback. Please know that towels can be exchanged or requested at the front desk, and weekly housekeeping is provided to help maintain a comfortable stay. We apologize for any inconvenience caused by the early cleaning before your departure. Guest satisfaction is very important to us, and we are committed to creating a welcoming environment for all. Your comments help us improve, and we hope to have the opportunity to provide a more positive experience ... read more
The price I been charged for my room wasn’t fairly! I felt like I got robbed.
Business response:
Dear Guest, We’re truly sorry to hear that you felt the price you were charged wasn’t fair. Our goal is to offer competitive rates and high-quality service, and we understand your concerns. We would appreciate the opportunity to look into this matter further. Your concerns have been shared with our team for immediate attention. We truly appreciate your input and hope to provide a much-improved experience on your next visit. Sincerely, Hotel Management
As a hotel Don’t Stay! It smelled like weed. There was no trash can, no cups or glasses. There was no iron (they had an ironing board)., no hair dryer,. They had soap but no shampoo or conditioner. Breakfast was a granola bar. The bed was comfortable.
Business response:
Dear Guest, Thank you for taking the time to share your experience. While it's reassuring that you found the bed comfortable, we are sorry that other aspects did not meet your expectations. As an extended-stay property, certain items are available upon request, including personal care products, kitchen supplies, and additional room essentials. Our front desk team would have been able to assist you in all this and ensure that your needs were met. We apologize for any inconvenience caused and will be reviewing your comments wi... read more
The facility is old, and seems that it needs improvement...
Business response:
Dear Guest, We understand your concerns about the condition of the facility and appreciate you bringing this to our attention. While our property is older, we are actively working on updates and improvements to enhance the overall guest experience. Your input is valuable as it helps guide our efforts in the right direction. We hope to provide a more comfortable and refreshed stay on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.5 star rating with 2,899 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.