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Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
- Hotels
- Germantown, MD
About this business
Location details
20141 Century Blvd., Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Olía demasiado a cigarro, algunas partes de la habitación estaban sucias.
Business response:
Dear Maria G, Thank you for your feedback regarding your recent stay. We apologize for the cigarette smell and any areas that were not up to our cleanliness standards. Providing a fresh and clean environment is very important to us, and we’ll be reviewing our housekeeping practices to ensure improvements are made. Your comments help us refine our services and make each stay more comfortable. We appreciate your understanding and look forward to welcoming you back for a better experience.Sincerely,Hotel Management
The ‘grab and go breakfast’ was a nutrigrane bar or a prepackaged muffin. Facility was not as described on the web site. Very low end. Old and shabby.
Business response:
Dear Paul, Thank you for your feedback. We apologize for not meeting your expectations regarding our breakfast offerings and facility conditions. We’re working to improve our amenities and ensure they better align with guest expectations. Your comments about the facility have been noted and will help us with our upcoming improvements. We appreciate your understanding and hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
I stayed for a week, in town for a wedding and to visit family and friends in the area. While thankful for the location, and the fact I was given the requested bottom floor room as I am handicap, the place was just filthy! The floors were disgustingly dirty! The tub I had to clean before using, and was so dangerously slippery ( they need to put down some non slip tape.) I had to go to the office and request more towels on day 4, and had to request a roll Of toilet paper on day 5! ( you would have thought I was asking for $10... read more
Business response:
Dear Terri, Thank you for sharing your detailed feedback. We sincerely apologize for the cleanliness and service issues you encountered during your stay. Your comments are important, and we will address the housekeeping and communication concerns with our team to ensure improvements. We regret that your experience was not as it should have been and appreciate your understanding. We hope your future travels bring more positive experiences.Sincerely,Hotel Management
We reserved for 2 adults - got one washcloth and no handtowels. Asked for 1 more - we were told they would be available next day. Went to office next day, and were charged $1.25 for washcloth & 2 handtowels
Business response:
Dear Rebecca, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
One of the worst hotels I have ever stayed in.
Business response:
Dear Latoya, Thank you for your feedback. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management
This was the worst hotel stay i ever had. The toilet in the room was removed. I couldnt go to bathroom. The shower was filty and had water that didnt drain sitting in it. I have pictures
Business response:
Dear Mark, We are deeply sorry to hear about the issues you encountered during your stay. The situation you described with the toilet and shower is unacceptable and does not reflect our standards. We appreciate you bringing these concerns to our attention and will address them immediately with our maintenance and housekeeping teams. Your feedback is crucial in helping us improve, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management
I was not able to check in. They said my name could not be found. NEED REFUND!
Business response:
Dear Andrew, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center
How is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center rated?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center has a 3.6 star rating with 3,011 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center open?
Extended Stay America Select Suites - Washington, D.C. - Germantown - Town Center is open now. It will close tomorrow at 12:00 a.m.