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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our recent guest and for sharing a review. We are sorry if we did not fully meet your expectations and we hope to welcome you back for a superior experience in the future. Sincerely, General Manager
Only had one pillow, lamps were unplugged so when I went in the room I couldn't see a thing and some lamps didn't even work. Bathroom including bathub were in poor condition. Not very clean. Stove top had crumbs on it. Looked like someone used the room before I got there and they didn't clean it. Needs major renovatons.
Business response:
We certainly do apologize for the challenging stay that you have described. Our guests comfort is our number one priority and it seems we missed a chance to ensure that your stay was exceptional. We will have our Maintenance Engineers look into any issues that are apparent in your suite and we thank you for alerting us to this concern. It would be our hope to have you return and we thank you for your review. General Manager
Close to the airport. Front desk man not friendly. Rooms nice and clean. 2 pillows only, had to ask for 2 more.
Business response:
Dear Hannelie, Thank you for being our guest and for the feedback. I am happy to hear you enjoy your accommodations. However I am sorry that our front desk was lacking in hospitality. This is not the normal service we provide and our staff has been reminded to make sure we are always friendly and professional. We hope to welcome you back again soon. Safe travels. General Manager
You get what you pay for No hairdryer, and the desk couldn't get me one. Old food left in a drawer in the kitchen. Door didnt close properly from the outside without inserting card key.
Business response:
Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, General Manager
Don't stay here Dirty sheets had drawings with sharpie on it, dirty towels, went to ask the staff for a pan to cook but they said only people who stay there for 3-4 days can use it. booked a 1 queen bed got 2 beds instead and on top they wanted to charge extra when checking out....
Business response:
Thank you for sharing your feedback. While we regret to learn there were aspects of your stay less favorable and the service unlike what we are known for. We will certainly address your concerns with our staff members and leaders so we can improve in all departments. Thank you, and we look forward to welcoming you back again soon! General Manager
Room service. Extremely disappointed in the lack of room service in that we stayed four nights and room service was in the room only once to make the bed. We had to beg for towels and wash cloths and had to take out our own trash. We have been staying in hotels for decades and this is the poorest room service we have ever had.
Business response:
Although you found our location convenient, it seems we missed the mark on providing you with the high quality comfort we strive to provide. Your feedback is greatly appreciated and we will use it to better our hotel for future guests. We apologize the front desk staff did not inform you of our weekly service and that an express service is available upon request. It is our hope you will consider another stay in the future so we may provide you with the stay you deserve. Thank you for your review. General Manager
Fire alarm went off at 5:40 am. Per the neighbor it was the third time in weeks
Business response:
We know how important it is to get a good nights sleep to have a productive day. We apologize for the fire alarm, and any inconvenience this may have caused. Thank goodness it was a not a serious situation. We hope this will not overshadow your overall great stay with us and you will stay with us again soon. Thank you for your feedback. General Manager
Terrible experience. My first room number 266 was horrible. Microwave and other appliances we're very rusty and unfit for a commercial property. Fire alarm disrupted my sleep and we all had to evacuate the building for almost 30 minutes. There were blood stains all over the bathroom wall. Toilet will not flush. Really bad experience. I was later moved to 103 which was slightly better compared to the first room. I think the state regulatory authorities need to visit this site. There's a lot of shady stuff going on there.
Business response:
Thank you for your rating and your feedback. We apologize for the disruption with the fire alarm and thankfully it was not a serious situation. We also apologize for the less than clean and well maintained state of the first suite you entered. We are in the process of modifying our checklists to ensure our suites are maintained on a regular basis as well as cleaned to our companies high standards. I appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. General Manager
The wifi didn't work...the fire alarm went off at 2:00 in the morning which was such an inconvenience
Business response:
Thank you for staying with us and for sharing your feedback. We are sorry for the issues you experienced with our wifi. We know how important it is to stay connected while traveling. Additionally, we are sorry for the inconvenience of the fire alarm, thankfully it was not a serious emergency. We look forward to your next stay with us. General Manager
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,497 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.