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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms stink. Worst experience. Nothing, very very bad experience.Rooms are stinking and ugly.
Business response:
Thank you for your candid evaluation. I am sorry that we failed to provide you the clean and comfortable suite that you deserved. What you encountered does not meet our standards and we have inspection procedures in place so that this should not happen. We take the cleanliness of our rooms very seriously and steps are already underway to ensure that this does not occur again. I would appreciate the opportunity to make it up to you on a future visit. General Manager
Not enjoyable Didn't have pots and pans. When asked for them, they didn't provide a proper set. The room had strong stench of cigarette, when asked the staff did nothing about i Trash was filled up in front of the room, feted with bad odor.
Business response:
Thank you for review and for sharing your comments regarding areas which need more attention for our guests overall satisfaction. We apologize your suite was not as fresh and equipped as it should be for our guests to enjoy their stay. I hope we will have the pleasure of welcoming you again when your travels bring you back to Dulles. General Manager
Terrible Horrible. Always no one at the front desk had to wait for long time to see anyone in charge. For the first time of whole my life, this particular branch didn't lend kitchen utensil since we were not staying more than three days. In other locations nationwide, we didn't have this kind of upsetting situation at all for our short stay. All the time they provided what we need for cooking. This place was not even clean and very smelly outside because they didn't pay attention in garbage area. Disgusting
Business response:
We are sorry for not providing you with the basics of cleanliness and service for your home away from home visit to the Dulles area. Our teams are committed to our guests overall satisfaction, and we will refocus so we are back to the standards our visitors expect. Thank you for letting us know and it is our hope to have you back as our guest. General Manager
This is a MOTEL not a HOTEL This is a MOTEL! There are no pictures or any mention of this on the website to inform me of this. The site is very misleading. The main picture shows the side and you don't see that the hotel rooms lead directly outside. Shame on you Extended Stay!
Business response:
Monica, We appreciate your stay and for taking time to leave feedback. We apologize for the less than satisfactory stay you experienced. We never want our guests to be surprised or feel that we are being deceitful, we are sorry you feel we misrepresented our hotel on the website. We did verify our brand website as well as Expedia.com and there is an indication of access via exterior corridors. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager
Solid 2-Star. When I entered the "non-smoking" room, it smelled so strong of cigarette smoke that it was stronger than smoking rooms I've stayed in. Literally smelled like someone just finished smoking a cigarette right before I walked in. Shocked me how strong it was, and I'M A SMOKER. Over time I realized the smoke smell seemed to be actually covering up a musty mildew scent spewing from the AC unit. Second thing that caught my eye was chip crumbs on the ground. The kitchen was aged and nasty, didn't want to touch anything... read more
Business response:
Your loyalty to our brand is appreciated. We apologize for the less than satisfactory stay you had at our hotel. Our goals are to provide clean, comfortable, well maintained suite for our guests to enjoy so they will want to come back again and again. Thank you for your feedback. We will work on the deficiencies you identified to ensure we are delivering our guests what they expect and deserve. Please give us another opportunity to show you we can be better. General Manager
Check in was horrible. Arrived and it took about 1 hour to get the night manager to open the door. From midnight to 1 am ... not fun.
Business response:
Thank you for sharing this review and the details surrounding your recent stay. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thanks again for being our g... read more
Not as nice as I was expecting...not recommended Took way to long to check in even though I have my confirmation email. Tenants were very noisy. Bed was uncomfortable. No utensils, etc. in kitchen. We had to ask for them - not automatically in room. Door lock did not operate very well. Free breakfast was very poor and we did not utilize.
Business response:
Thank you for sharing your comments regarding your recent stay. Your feedback is a reminder we need to communicate our policies more clearly with our guests during check-in. Our staff should have informed you our dishware and other kitchen items are available upon request from our front desk staff. We keep these items at the front desk to ensure absolute cleanliness for our arriving guests and are happy to deliver them to your suite if requested. I apologize for the lengthy check-in process and for the problem you had with t... read more
No frills. Used for an overnight at Dulles. No shuttle.
Business response:
Thank you so much for staying at the Extended Stay America - Washington, D.C. – Sterling – Dulles and for the feedback. I am glad to see you had an overall good stay, but I truly apologize for failing to meet all of your expectations. Thanks for letting us know. It was a pleasure having you as our guest, and we hope you will visit us again soon. Sincerely, General Manager
Gross Hair should not be in the microwave and the table and other surfaces needed wiping
Business response:
Thank you for bringing this to our attention. It is unacceptable for our guests to find signs of a previous guest upon arrival to their suite. Our housekeeping team has been notified and will refocus their efforts to be sure this does not happen again. Thank you for your feedback and for being our guest. We hope you will stay with us again soon. General Manager
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,497 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.