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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No frills. Used for an overnight at Dulles. No shuttle.
Business response:
Thank you so much for staying at the Extended Stay America - Washington, D.C. – Sterling – Dulles and for the feedback. I am glad to see you had an overall good stay, but I truly apologize for failing to meet all of your expectations. Thanks for letting us know. It was a pleasure having you as our guest, and we hope you will visit us again soon. Sincerely, General Manager
Gross Hair should not be in the microwave and the table and other surfaces needed wiping
Business response:
Thank you for bringing this to our attention. It is unacceptable for our guests to find signs of a previous guest upon arrival to their suite. Our housekeeping team has been notified and will refocus their efforts to be sure this does not happen again. Thank you for your feedback and for being our guest. We hope you will stay with us again soon. General Manager
Room is clean but they have a problem with ants an I would not recommend the hotel because it seems more like a truck stop than anything else. Hotel is filled with local truckers and local state highway employees. Unable to credit a refund at front desk had to go back to Travelocity to get a refund for one night.
Business response:
Thank you for staying with us and for sharing your observations and feedback. A professional pest control company treats our hotel on a regular basis, and we apologize for the ants you found in your suite. Our guests deserve a clean and well maintained suite and we will increase our training, use of our checklists and improve our inspection process to be sure we are meeting our standards and our guests expectations. Thank you again, and please stay with us the next time you are in the Dulles area. General Manager
Bunk with Roaches One word, roaches. And I had a hard time getting a refund when cancelling my stay.
Business response:
Thank you for sharing your comments about your recent stay with us. After a positive check-in experience we can understand why your overall experience was tainted by what you discovered in your guest suite. Part of our maintenance program is to treat all guest suites, as well as the interior and exterior of the property to prevent these "visitors" from making an appearance, and we sincerely apologize for their untimely appearance in your suite. We have already followed up with the Head of Housekeeping and Chief Engineer to e... read more
Business response:
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations and providing you with an outstanding guest experience. I am sorry we were not up to par while you were our guest, and I hope you will consider giving us a second chance in the future so we can make it up to you and provide you with the stay you deserve. Sincerely, General Manager
Will do in a pinch..... The internet service is a pain to use when you need it to be high speed. The air conditioner is a window/wall unit and leaked into the room.
Business response:
Thank you for reviewing your stay at our hotel. We apologize for the slow internet connectivity in your room because we know how important it is to stay in touch with your business partners as well as your family and friends when you travel. We are working to correct that problem as well as the leaking air conditioning unit in your room. I am sorry for these inconveniences and hope you will give us another chance to provide a better guest experience for you the next time your travels bring you to the D.C. area. Sincerely, G... read more
WORST STAY EVER!!!!! Worst stay ever!!!!! stay away from this hotel. This was the worst experience of hotel stay I ever had. The staff - a lady was extremely rude. The hotel rooms smelt very bad. Even after placing multiple requests the hotel room was not changed and no one paid attention. I literally spent sleepless nights. Very expensive with an extremely poor quality of stay. DO NOT waste your money.
Business response:
Alka, We appreciate your feedback, although difficult to read, it provides us guidance for improvements. Due to our occupancy levels, we are sorry we did not have an alternate room for you to change to which may have met your expectations. We sincerely apologize for the less than hospitable behavior demonstrated by one of our employees. We will address all the issues you identified to be sure we improve and provide a better experience for your guests. Thank you for staying with us and for sharing your feedback. General Manag... read more
Filthiest room The air conditioners didn't work. The air was filled with dust and mold, I have never stayed in a worse hotel room, ever. I am on my third day off of work due to illness from this place- looks like walking pneumonia. I now have a list of homeless shelters I'll keep with me- they would be an upgrade
Business response:
Thank you for staying with us and sharing your experience. Please accept our apology for the air conditioner not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and we hope you will choose to stay with us again. Sincerely, General Manager
Stay Here if it's only your last resort! We missed our evening flight out of Dulles by five minutes because of two major traffic accidents on the way to the airport.. Required to spend the night near the airport. Every hotel within seven miles of Dulles was fully booked except for Extended Stay America (ESA). Our choice was to stay there or sleep in the airport. We made the wrong choice. ESA is more a motel than a hotel - residents seem to be tradesmen working on long term projects or a place for lost souls to stay when they... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced in your suite. Your review has been shared with the housekeeping team as well as the maintenance team so we can determine how we can improve going forward. We would appreciate another opportunity to provide you with a better experience on a future stay when you are in the Dulles area. Thanks aga... read more
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,469 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.