This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Neat rooms and comfortable stay
Business response:
Sandeep, thanks for reviewing Extended Stay America. It feels great to know you had a relaxing stay in your well-appointed room. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
Wrong location for my convenience.
Business response:
Christopher, thank you for choosing us for your needs. We are sorry that our location wasn’t much appealing to you. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Worth it! We only stayed here for one night, but worth it!
Business response:
Kaitlyn, thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Front desk staff was pleasant during check in, once I got to my room it had a very strong smell, transferred next door and you it was a similar faint smell (some type of chemical) second room had lamps but only one worked, kitchen light very dim, cover needs serious cleaning and bulbs need to be replaced. I was afraid to use closet light as it had no cover, one working bulb which kept flickering. Old dog toys under the bed, refrigerator was dirty. I brought my own sheets/pillows and slept on top of the covers. Extended stay ... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
I picked this hotel because of its proximity to Dulles. Proximity and commute-wise, that was perfect (easy 7 minute drive) The front desk staff was never there when I went in, and check-in took forever because he had to come back from wherever he was with no apologies. I never saw a staff to check out after waiting 10 minutes in the lobby while there was a TV blaring in the employees’ back room. It is set up like a motel, so as a solo female traveler, I did not feel as safe as I wanted. The bathtub liner was peeling away, an... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
271 The room clean but smell of smoke. The AC was not running as good as I would like to be.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the smell of smoke and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,496 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.