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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
you get what you pay for The most uncomfortable bed I ever slept in. The bathroom door wouldn't lock. The staff was nice though.
Business response:
We regret the inconvenience you had during your stay with us. We’re sorry your good night’s sleep was disturbed and for the issues you had in your room. We have shared your concerns with the respective teams to ensure corrective actions are taken immediately, so that no future guests come across this problem again. On a positive note, we are happy to read our team took good care of you. We value your feedback and hope you will consider giving us another opportunity to serve you better. Sincerely, General Manager
Bed was hard, staff was rude.
Business response:
Julie, thank you for your visit. We apologize for our staff member being rude to you and that you found our beds to be uncomfortable. We will be sure to share your concerns with the management team in an effort to improve our performance. We truly regret the inconvenience caused, and please give us another chance to provide you with the hospitality you deserve. Sincerely, General Manager
Business response:
Thank you for taking the time to share your nice rating about your visit with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope the Extended Stay America - Washington, DC - Sterling - Dulles will be your first choice every time you visit this area. Sincerely, General Manager
Just so-so Relatively close to airport. Room is dated and is very dark. One night is okay but won't stay here again.
Business response:
Thank you for your review. We are pleased you had an overall nice stay and loved our proximity to the airport. We value your observation in regard to the room and your concerns will be shared with my management to take corrective actions. We hope to welcome you back soon. Sincerely, General Manager
Business response:
Thank you for giving us a nice rating regarding your stay at Extended Stay America- Washington, DC - Sterling - Dulles. We are happy you had a pleasant experience with us. We appreciate your business and look forward to seeing you again. Sincerely, General Manager
Business response:
Prakruthi, thank you for your visit. We are glad to see you had an overall pleasant stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Business response:
Shawn, many thanks for taking the time to post your generous ratings online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Washington, DC - Sterling – Dulles. Sincerely, General Manager
Extended Stay is not too bad overall NO amenities offered like other hotels give complimentary razors,dental hygiene items,and different pillows or extra ones available to make up for the flat or deflating ones they had,free breakfast was very minimal like granola bars and muffins with coffee only,A/C was very noisy in my room but front desk offered another room and I just turned it lower for no noise , but it seems like they are in progress of improving the hotel as renovations were evident and ongoing with staff being poli... read more
Business response:
Mohammad, thank you for being our guest and recommending us. It’s our pleasure knowing you loved many aspects of your trip, especially our service and our location. However, we are sorry for the inconvenience caused in your room. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to see you again soon. Sincerely, General Manager
Business response:
Laura, it was a pleasure having you as our guest at Extended Stay America - Washington, DC - Sterling - Dulles. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 4.4 star rating with 1,543 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.