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Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
- Hotels
- Sterling, VA
About this business
Location details
45345 Catalina Ct., Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Muy bien todo
Business response:
Liana, it was a pleasure reading your excellent review. We are thrilled to know everything went well during your stay and that our service and facilities were to your satisfaction. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Close to airport, very reasonably priced This hotel is very close to the Dulles airport. It is very reasonably priced and the lady who checked us in was very nice. Beyond that, don't expect any luxury. It is an adequate place to stay if you want cheap and close to the airport and you just want a place to sleep beforehand, but I wouldn't want to spend much time there. It's pretty bare bones. Breakfast was included but it was a muffin in a wrapper or a granola bar with a cup of coffee, that's it.
Business response:
Donna, thank you for staying with us. We are glad to read you liked our affordable rates and convenient location. We also value your feedback with regard to our facilities and have taken a note of it. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Hotelli lähellä lentokenttää. Huone oli hieman rähjäinen, mutta kyllä siinä yön vietti. Lähellä lentokenttää, muuten ei lähellä ole juuri muuta kuin huoltoasema. Suosittelen autoa. Taksimatkan päässä suuri ostoskeskus. Henkilökunta ihan ok, välillä oli hieman vaikea tavoittaa.
Business response:
Anne, thank you for being our guest. We are pleased to read our close proximity to the airport was convenient for your needs, but we are sorry we missed meeting some of your expectations. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, Hotel Management
Bad Service Other than the customer service it was ok
Business response:
Joshua, thank you for staying with us and letting us know you had an overall pleasant visit. However, please accept our apologies for the service issue you had while here. We provide thorough training for all associates, and we will redouble our efforts. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Business response:
Eureka, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Great location Great location. Needs some updates. An ice machine would be greatly appreciated. WiFi is very slow.
Business response:
Alma, thank you for staying with us and sharing your comments. We are happy to read that you liked our convenient location, but we are sorry for not meeting some of your expectations. We receive many positive comments regarding our fully equipped kitchens with a full size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sin... read more
Clean, friendly, cheap! Is it a 5 star hotel? Of course not. But it's clean, it has everything you need, staff is super friendly and helpful, the location leaves a bit to be desired as there's no public transportation in the area, but there's free parking if you bring a car.
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and well-kept property. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Spend extra money somewhere else. You had to call the front desk before checking in ... so they would open the door. Also the clerk forgot to give me a key.. so after walking to my room I noticed I had to walk ALL the way back to get the key he forgot to him me. The general hotel seems gross. Very disappointed.
Business response:
Mike, thank you for staying at our hotel and for taking the time to post a review. We are truly sorry for the problems you encountered with our staff and with your suite. We are working to remedy the issues you mentioned so the next time your stay will be absolutely perfect. You are a valued customer and everything we do is aimed at providing you with an excellent experience. Please come back and see us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles
How is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles rated?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles has a 3.4 star rating with 2,405 reviews.
When is Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles open?
Extended Stay America Select Suites - Washington, D.C. - Sterling - Dulles is open now. It will close tomorrow at 12:00 a.m.