Extended Stay America Select Suites - Wichita - Airport

Business response:

Dear Melinda, We're sorry to hear that your stay left you feeling uneasy. A peaceful and welcoming environment is something every guest should expect, and it’s disappointing to know we missed the mark. While our team works daily to maintain the property and address concerns as they arise, we understand that the surrounding activity and upkeep did not meet your expectations. Feedback like yours is taken seriously, and we’ll continue making improvements to ensure guests feel more comfortable and supported during their time wit... read more

Business response:

Dear Camille, We’re sorry your experience fell short in several areas. The issues you described do not reflect the standard we strive for. The fact that you requested clean towels and never received them is especially disappointing, and we regret that follow-through was not handled properly. Providing a clean, restful environment with attentive service is something we take seriously, and we regret that it didn’t come across during your stay. We value your feedback and will be using it to reinforce better service moving forwa... read more

Business response:

Dear Delia, We’re grateful you had a positive interaction with our front desk team member and appreciate your kind words about her. However, we apologize that the rest of your experience did not meet your expectations. Walking into a space that feels neglected and having to deal with persistent odors is far from the environment we aim to provide. The lack of adequate towels for your group and the need to create a barrier against hallway smells are unacceptable, and we regret that this affected your comfort. Your comments wil... read more

Business response:

Dear Angelina, We’re sorry the experience left you feeling disappointed. While the property is designated as smoke-free, we understand how frustrating it must have been to encounter lingering odors. Our team takes concerns like this seriously and will continue working to ensure all spaces meet the standards our guests expect. We appreciate you choosing to stay with us. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management 

Business response:

Dear Erin, We’re sorry your experience didn’t reflect the standards we aim to maintain. It’s disappointing to know the property’s condition left such a poor impression. Cleanliness and upkeep are priorities for us, and we’re actively working on improvements to ensure our spaces feel more inviting and well cared for. Your comments serve as a valuable reminder of where we need to focus our attention. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you recognizing the warmth and kindness of our team, as they strive to make every guest feel welcome. Your feedback about other aspects of your stay is important to us, and we will continue working to improve the overall experience. Thank you for sharing your thoughts. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent hospitality. Sincerely, Hotel Management 

Business response:

Dear Guest,We’re sorry that your experience was impacted in this way. Our goal is to provide a clean and welcoming environment, and what you described falls far below what we strive to maintain. We will ensure our team addresses the issue through expert treatment and increased inspections. Feedback like yours is essential, and we appreciate the chance to make improvements so future stays reflect a higher standard. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincer... read more

Business response:

Dear Guest, Thank you for your valuable feedback. We prioritize providing respectful and courteous service, and we are regretful to learn that we did not meet your expectations. We apologize for any disappointment this may have caused. Your concerns will be communicated to our team to ensure they are properly addressed. We appreciate you bringing this to our attention and look forward to the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management