Extended Stay America Select Suites - Wichita - Airport

Stephanie W 

on BBB

a month ago

There are cockroaches. The potential of pests transferring to your home is NOT worth the price of the stay. Upon check out, I told the receptionist ****** room 237 had roaches and she said she would make a note for pest control to spray the room. I really think the health department should get involved. 

Wesley P 

on BBB

a month ago

I booked reservations at Extended Stay America through *********. on Jan 24 for 1 night. Upon arrival there was no at the desk. A gentleman arrived shortly after. He pulled my reservation and I needed to pay $100 cash security deposit, which I did not have. He had no 1st floor room available and the elevator was out of service. Before I said anything he asked if I wanted to cancel. I said yes. I called ********* and let them know the situation. Super com said all they needed for a refund was an email from Extended Stay sayin... read more

Santaner F 

on BBB

2 months ago

I made the worst decision of my life by booking Extended Stay America ******************************. From the moment we arrived, things felt off. The front desk attendant was unfriendly and acted as if he didnt want to be there. There was also a strange, unpleasant smell in the lobby. When we entered our room, it was absolutely disgusting. There was a large, dirty, dark brown stained towel laying on the kitchen counter. The bathroom was filthy hair, pubic hair, and brown residue were all over the tub. This room was clearly ... read more

Jason D. 

on BBB

2 months ago

My fianc and I stayed at this location multiple times, including Christmas Day and MLK Day, and the experience has consistently been unacceptable. The rooms often had unresolved maintenance issues, and we encountered unsanitary conditions more than once. Despite reporting these issues, they were never properly addressed.The most serious problem was the unprofessional conduct from front desk staff, especially ******, whose actions caused financial harm and unnecessary displacement. After raising legitimate concerns, we experi... read more

P. H. 

on BBB

2 months ago

During my stay at 9000 tinicum Extended Stay America property, another guest was mistakenly granted access to my occupied room, creating a serious safety concern. The following day, a supervisor **** *******) claimed there was an outstanding balance, but she could not explain how it originated, despite my prior extensions being processed without issue.The interaction escalated unnecessarily, law enforcement was contacted during a billing dispute, law enforcement was confused as to why they were called as was I, no threats we... read more

Shyann M 

on BBB

2 months ago

Extended Stay America *********************************** Jan.9.2026 I am submitting this review to document my experience with this business. At the time of the incident, I was a paying customer and was residing on the property with my children.I was required to leave the premises without proper notice and without receiving written documentation outlining the reason or my rights. This caused immediate hardship for my family, including having to stay in a hotel temporarily. I made efforts to communicate and retrieve my docum... read more

Amanda K 

on BBB

2 months ago

Rags and towels are dirty, door doesn't properly lock, no shampoo and soaps, no iron and ironing board, facial or Pubic hair on sink and in sink and around toilet lid add in the front desk lady told us to figure it out when we asked where best to park and trying to find a spot to park we got stuck and as I was trying to get our 7 week old baby from the vehicle where we were stuck i slipped and twisted my ankle. There's no breakfast no gym nothing. Everyone laughs and ***** tries to help. We are moving tl the state from ** no... read more

Toshiana J 

on BBB

2 months ago

I am beyond disappointed with my stay at Extended Stay America Suites. Cleanliness was absolutely unacceptable. The room was filthy, and it was obvious that proper cleaning had not been done.I personally carry a black light with me when staying at hotels, and what I saw was disturbing. The walls were dirty, the bed was stained and unclean, and the pull-out couch was absolutely disgusting. It was clear these areas had not been sanitized or even wiped down *********** make matters worse, there was no working light in the bathr... read more

Madison E 

on BBB

2 months ago

Terable you have employees attacking guests. Very dishonest staff. Do not pay cash they will take it and lie. ***** is very manipulative. She will lie to cover her own job.