Tiffany B

2 years ago

I absolutely Loved ****. I thought she was amazing and she will be. The reason why I come back period I honestly thought she was the manager and I'm surprised that she's not the manager period she's a great girland very attentive. And just altogether amazing you guys gotta go with her period.

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of our greatest rewards is receiving encouraging feedback such as yours. Our staff at the Extended Stay America takes pride in creating a memorable, **************** away from home for our guests. Hearing that we have accomplished that goal means that we have delivered you... read more

Dustin S

2 years ago

Great place good staff fair prices, clean, organized convenient. Manager is awesome

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of our greatest rewards is receiving encouraging feedback such as yours. Our staff at the Extended Stay America takes pride in creating a memorable, **************** away from home for our guests. Hearing that we have accomplished that goal means that we have delivered you... read more

William S

2 years ago

I recently had the pleasure of staying at the Extended Stay West in *******, and I must say that the customer service provided by ********* was exceptional. From the moment I walked through the doors, she was attentive, genuine, and friendly, making my stay truly memorable.*********'s attention to detail was remarkable. She made sure to provide me with all the necessary information about the hotel amenities, room features, and local attractions. Her knowledge of the area was impressive, and she went above and beyond to ensur... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of our greatest rewards is receiving encouraging feedback such as yours. Our staff at the Extended Stay America takes pride in creating a memorable, **************** away from home for our guests. Hearing that we have accomplished that goal means that we have delivered you... read more

Ann b

2 years ago

************** in ********** ** goes beyond the norm to please, help or do whatever to make your stay a good one. She stands out beyond a normal / average employee. *** deserve a Raise and a Five Star Employee rating!!!!!

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of our greatest rewards is receiving encouraging feedback such as yours. Our staff at the Extended Stay America takes pride in creating a memorable, **************** away from home for our guests. Hearing that we have accomplished that goal means that we have delivered you... read more

Kara L

a week ago

Refusing to allow only me to upgrade to a suite in this hotel, with NO explanation. Taking a month and a half to call a plumber to fix my toilet and making me run all over this hotel to use the bathroom at all hours of the day and night. All the while I am paying this hotel 2k a month. My sink finally got fixed after a year of being broken, all the while your GM has done nothing. 2. Forcing me to escalate a simple room upgrade to corporate. Corporate approving my room upgrade, then forcing me to wait 2 months to upgrade to t... read more

Business response:

Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.

Monique K

2 weeks ago

I had a bad experience at Extended Stay America Independence involving the manager. I have a medically complex child. My kids father needed access to our room to assist with care. His room key stopped working, when he approached the front desk for assistance, he was met with unnecessary resistance and lack of professionalism. He presented 2 room keys, provided the room number as requested. When asked for the name on reservation, he responded ****** Family. The manager dismissively replied that the reservation was listed unde... read more

Business response:

Thank you for providing us with details about your stay. Please accept our most sincere apologies for not meeting your expectations. Your satisfaction is important to us, and we appreciate your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you are in the area.

Nicole F

2 weeks ago

I had a terrible experience with Extended Stay America in ********, **. The room was completely unacceptable and unsafe. Upon arrival, the ** was broken and the second room had a strong odor of cigarette and marijuana smoke, making it uninhabitable.I immediately brought this to managements attention and was told I would have to wait instead of being properly accommodated. Due to these conditions, I did not stay the second night, yet I was still charged in full.I made multiple attempts to resolve this issue with the hotel and... read more

Business response:

Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.

Santo R

3 weeks ago

I've been staying at this hotel for close of 7 months paying manually because my bank got hacked. I never complained here but we never had hot water for over 4 weeks. And now they're going to get me out because I can't pay with a credit card in my hand. This place is disgusting and has cockroaches everywhere there's cops all the time there's drugs being sold here it's embarrassing I'm scared to stay here and I'm glad I would like to leave but I would like to get some of my money back because this is ridiculous I didn't compl... read more

Business response:

Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that our hotel fell below standard. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.

KENNETH H

2 years ago

I HAD A COUPLE ISSUES WITH MY ROOM WITH THE WORSE BEING A TOILET THAT DIDN'T CLEAR THE ***** OUT. I HAD TO PLUNGED OUT THAT 3 TIMES IN ONE NIGHT AND ALSO NOTED THE ROOM WAS IN NEED OF MINOR REDOING. THE ROOM'S PAINT WAS ALL SCRATCHED UP, THE **** PAPERED ( HAVING A MAJORITY IN SEVERAL ROOMS,) IN DIRE NEED OF BEING PATCHED OR REPLACED. THE FURNITURE LOOKED LIKE IT HAD BEEN GNAW BY DOG IN SEVERAL ROOMS. BOTTOM LINE: THE ROOM NEEDED A COMPLETE REMODEL. SORRY, EXTENDED STAY, JUST TRYING TO BE TRUTHFUL WITH MY OBSERVATIONS.

Business response:

Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns so that we can provide a better experience for you and our future guests. Should you have any additional feedback or would like to share a... read more

Weekday	Schedule	Status
Mon	12:00 a.m. to Midnight
Tue	12:00 a.m. to Midnight
Wed	12:00 a.m. to Midnight
Thu	12:00 a.m. to Midnight
Fri	12:00 a.m. to Midnight
Sat	12:00 a.m. to Midnight
Sun	12:00 a.m. to Midnight

Extended Stay America Select Suites - Wichita - Airport

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