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Extended Stay America Select Suites - Wichita - Airport
- Hotels
- Wichita, KS
About this business
Location details
7525 West Taft, Wichita, KS, 67209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible staff attitudes
Business response:
Dear Guest, Thank you for your valuable feedback. We prioritize providing respectful and courteous service, and we are regretful to learn that we did not meet your expectations. We apologize for any disappointment this may have caused. Your concerns will be communicated to our team to ensure they are properly addressed. We appreciate you bringing this to our attention and look forward to the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Cockroach In bed. No breakfast as advertised You advertised grab and take breakfast. It's not true. Very disappointed. Cockroach in my bed
Business response:
Dear Francisco,We sincerely apologize for the discomfort and frustration you experienced during your stay. The presence of pests in your bed is deeply concerning. We also regret that the breakfast experience did not meet your expectations. We take your feedback seriously and are addressing these concerns with our team to ensure a higher standard of cleanliness and transparency in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Manage... read more
The rooms need to be cleaned better. I had loads of hair on my covers from previous guest before me. And the bathroom could have been much cleaner
Business response:
Dear Desmond,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. Please accept our apologies, and we ... read more
Was not notified properly that I could not check in late. I had to find a different motel.
Business response:
Dear Lloyd, Thank you for your feedback. We apologize for any miscommunication regarding our check-in policy, which led to the inconvenience of finding alternate accommodations. Ensuring that our guests have clear information is very important to us, and we will be reviewing our processes to improve notification in situations like this. Your input helps us refine our guest experience, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Management
Bedded in Wichita with bugs It started off pretty good until we found bed bugs and they acted like it was our fault they were there. They didn't offer us a refund or any room comp..
Business response:
Dear Greg, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Business response:
We are sorry you didn't enjoy your stay. We are striving to make this pleasant experience for everyone, we hope you will give us a chance to make it right in the future.
Had to leave hotel. Room infested with Roaches!
Business response:
Dear Audrey, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience does not represent our usual performance, and we regret not meeting your expectations. We hope to provide you with the outstanding stay you deserve on your next visit to the area. Safe travels!Sincerely,Hotel Management
There was roaches all in the room. I got some food late last night sat my burrito on the counter top next to sink and bugs were all over my burrito. Asked to change rooms this morning because I booked one more day. Was told they have no more available. I'm extremely disappointed and dissatisfied with this service provided.
Business response:
Dear TyLee, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. We hope to see you again!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Wichita - Airport
How is Extended Stay America Select Suites - Wichita - Airport rated?
Extended Stay America Select Suites - Wichita - Airport has a 3.4 star rating with 771 reviews.
When is Extended Stay America Select Suites - Wichita - Airport open?
Extended Stay America Select Suites - Wichita - Airport is open now. It will close tomorrow at 12:00 a.m.