This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Wichita - Airport
- Hotels
- Wichita, KS
About this business
Location details
7525 West Taft, Wichita, KS, 67209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The cigarette smell was overwhelming and the elevator was very dirty. The room was clean but it was old and the furniture was chipped and seemed unreliably stable. Especially the bed, which was pretty much a twin on a cot. I left after a few hours because it did not smell clean and I was not comfortable there.
Business response:
Hello Lavonda. Thank you for highlighting the areas that deserve our attention and need improvement. We hate to see that this was not the exceptional experience that we intended for you, and would love to welcome you back so that we can show you the wonderful experience you can have at WoodSpring Suites.
Never again... Disappointment... The room furniture was outdated. The bed was a spring frame with a single futon-like pad. I swear the bed was only 4 feet wide. Nothing like the pictures posted. Barley slept and we left early morning as the experience was a disappointment. (6:30 am)
Business response:
Thank you for taking the the time to review your stay with us. We sincerely apologize that this was your experience as we always work hard to create a wonderful stay. We will make sure that we address these concerns with management for proper action and resolve.
Overall the hotel was decent but I confirmed two beds and when we checked in and got to our room there was only 1 bed! Very disappointed and the hotel was already full so we had to purchase an air mattress
Business response:
Thank you for taking the time to review your recent stay at our hotel, Kelsey. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Room was not clean at check in
Business response:
Thank you for taking the time to rate your stay with us, Emma. We apologize for the issues that you encountered with the cleanliness of your room, and I will make sure that this information is passed to our housekeeping team for immediate action and resolve. Best wishes in your future travels.
Waited 40 minutes to check in because no one was on site. There was a lot of hair in the drain. Large yellow stain on the pillow case and the pillow itself. I don’t think the room was cleaned at all prior to our check in. Very dissatisfied
Business response:
Hello Lauren. Thank you for reviewing your stay. Please accept our sincerest apologies for the issues that you encountered during your time with us. This is never the impression that we want to leave you with and will make sure that we address these concerns with the team for proper action and resolve. We do hope that your future travels are both comfortable and pleasant.
Won't stay again It was ok at first. The floor we were in smelled awful like wet dog. Everyday there was one probably or anther it was just very disappointing.
Business response:
Thank you for taking the time to review your stay with us. We apologize that you did not have the exceptional experience that we intended for you. We will make sure that we communicate these issues to our team at the property for immediate action and resolve. We hope that your future travels are both comfortable and pleasant.
My room was a smoking room, even though I did not ask for that, my bed looked like a cot for a single person, from what I understand I booked a room
Business response:
We apologize that you did not enjoy your stay with us, Billie. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
Frequently asked questions about Extended Stay America Select Suites - Wichita - Airport
How is Extended Stay America Select Suites - Wichita - Airport rated?
Extended Stay America Select Suites - Wichita - Airport has a 3.3 star rating with 747 reviews.
When is Extended Stay America Select Suites - Wichita - Airport open?
Extended Stay America Select Suites - Wichita - Airport is open now. It will close tomorrow at 12:00 a.m.