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Extended Stay America Select Suites - Wichita - North
- Hotels
- Wichita, KS
About this business
Location details
3401 N Great Plains Drive, Wichita, KS, 67220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a great stay Hotel was overbooked when I attempted to check in. There was only one room left and it was a smoker room. The attendant assured me they could move me to a non smoker room for the second night, so I took it but I wish I hadn’t. The smell was so bad, I couldn’t stand it. I slept in my car the first night instead. They did move me to a non smoker room the second night so that was good.
Business response:
I'm so sorry to hear about your first night and a very unpleasant odor. I'm glad we were able to get you re-situated into a more comfortable room. Please accept our apologies.
This is an extended stay hotel, not your typical “suite” hotel. The property was poor across the board. Why? 1) Very dirty rooms, linens, bathrooms, and public areas. 2) The smell of cigarette smoke everywhere. Hallways, “lobby”, non-smoking rooms. Anything I brought in smelled from being in the building. 3) Temperature control was poor, and AC didn’t keep the room cool. It just circulated smoke filled air into the room. 4) I arrived late at night (after midnight) after a long drive and needed to wait 20 minutes for someone ... read more
Business response:
Thank you for sharing your experience and insight. I'm so very sorry our accommodations disappointed you and wish you the very best in your travels ahead.
I can't say that I liked anything. I was so shocked to find out that the rooms are only cleaned every fourteen days and you must pay for clean towels.
Business response:
Thank you for your feedback. We are terribly sorry to realize that you were not aware of our additional service package options. One package includes linen exchange, another provides more frequent housekeeping, cookware sets are available to purchase, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. It would be shocking if you weren't expecting this and I apologize that it made for a disappointing stay for you.
Business response:
Thank you for staying with us and for rating our hotel.
Not so comfortable. The room looked ok from the first look, but once I got into my bed ... the sheet had a big stain, hardly visible though. It made me feel uncomfortable sleeping in the bed at all. So i slept on top of the blanket all 3 nights there - was too busy doing my business in the town to exchange the sheets. There were no pots, plates or cutlery in the room, when enquired was told I could buy those items. Why?
Business response:
Thank you for this important feedback. I'm so sorry for the condition of you sheet and apologize for this great inconvenience. About the cookware, we do not stock rooms to help keep our rates affordable. Many guests prefer to bring their own cookware or purchase what they need locally for the kitchen; we also offer kits (a Simply Cooking Kit and a Simply Dining Kit) for purchase at the Front Desk if that better meets your needs. I'm so sorry this was not what you were expecting and that it did not meet your needs.
Very dirty but was given another room
Business response:
We're sorry the initial room was not ready when you checked in but glad to hear that our wonderful staff resolved the situation quickly. We hope the rest of your stay was pleasant and comfortable for you.
Advertises as a smoke-free property, but when we arrived, they only had a smoking room available for us. We ended up staying elsewhere.
Business response:
Oh no! I'm so sorry to hear this and apologize for the inconvenience.
The hotel was clean, but the back door didn't lock at all. So didn't feel secure in the building. We had specifically requested a first floor room as my wife had back surgery a few months ago and is still recovering. They didn't have our room held for us. There was no furniture in the room other than the bed and two hard chairs. There was no place to sit down and relax in the evening. We won't stay here again.
Business response:
I'm so sorry to hear about your unsatisfying stay with us. Thank you for sharing your feedback so we can always be improving what we do. Thank you.
One star Very outdated and dirty
Business response:
We are so sorry to hear that you were disappointed with our hotel. We appreciate knowing how we came across and we hope you’ll stop by to see our updates soon.
Frequently asked questions about Extended Stay America Select Suites - Wichita - North
How is Extended Stay America Select Suites - Wichita - North rated?
Extended Stay America Select Suites - Wichita - North has a 3.2 star rating with 436 reviews.
When is Extended Stay America Select Suites - Wichita - North open?
Extended Stay America Select Suites - Wichita - North is open now. It will close tomorrow at 12:00 a.m.