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Extended Stay America Select Suites - Wichita - North
- Hotels
- Wichita, KS
About this business
Location details
3401 N Great Plains Drive, Wichita, KS, 67220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst customer service the company, made an error on my reservation and wont own up to it
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Extended stay america treats LGBTQ+ members horribly and stands behind employee discrimination against LGBTQ+ community an extended stay employee (the general manager) had my truck towed for absolutely no reason and caused damage to my wife car by removing the drain plug so it cost almost 1k to get my truck out of the impound and now i have to replace an engine as well I reached out to the district manager and they declined to even speak with me so please steer clear of ****************** they hate LGBTQ+ members
Business response:
Thank you for contacting Extended Stay America and please accept our apologies for any disappointing experience you may have encountered. Please know that we would never condone such behavior in our organization, as ESA Management, LLC prohibits any actions that are based on an individuals race or any other protected category. Please be advised that our team is promptly investigating the matter and will reach out to you directly once our investigation is complete. Should you have any questions, please do not hesitate to cont... read more
Made my reservation online. Checked in on the 14th went to work that night and returned to my room. No hot water. Water wasnt even warm. I reported this to the manager of the motel. They stated itll be fixed in a couple days. Week went by still no hot water. Housekeeping has not cleaned my room yet.The elevator broke 2 days after I checked in. Im on the 4th floor.Week 2 still no hot/warm water to shower. Elevator is still broke and housekeeping still hasnt cleaned my room. Even after I requested *** been ignored. Room has bu... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guests is our number one priority. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Most motels in **********, ********, are only for a gang so I phoned the Extended Stay America Motel ******************* at ***************************************************************************, to ask the front desk clerk if the motel was only for a gang because you will be robbed and thrown out of a motel that is only for a gang in the city. The front desk clerk was a lady who told me on the phone that the motel was only for a gang so I started looking elsewhere for a safe motel.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guests is our number one priority. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Horrible experience!!! The entire hotel is dirty, smells horrible, the carpets are filthy, the elevator was extremely dirty. When we entered the room, the sink had food and was dirty, the kitchen floor had food on it, the burners on the stove were rusted and there was mold and mildew on the shower head. The hotel has roaches and we were told there are mice!The staff told us that the hotel doesn't have daily cleaning, just once in a while, that is disgusting.There are children and families living in them, they should do a bet... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guests is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Our Team has been made aware of these concerns and in the process of investigating the situation. Should you have any additional questions or conce... read more
Extended stay america treats their customers that stay with them terrible.
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. Should you have any additional questions or concerns, we invite you to reach out to us directly.
AWFUL. Booked for 29 days, worst stay ever. Couldn't get clean towels or sheets. Checked in sheets were dirty and had confetti in bad, under bed had candy wrappers. Weed and smoke smell, tried talking to front desk to have manager call me, that so didn't happen. emailed no response for 4 days. Saw manager and he hid. Over charged for parking. Room needed serious safety things addressed. Tried to leave early but was going to be charged extra days. Then had to deal with room inspection because hotel being sold to the city. Exp... read more
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. We appreciate the opportunity to review your concerns and apologize for this disappointing experience. Maintaining a safe and comfortable environment for all our guests is our number one priority. We will work with our management team to ensure a situation like this is not repeated. Should you have any additional questions or concerns, we invite you to reach out to us directly.
Very confused ?? no made service if you want clean towels and sheets you have to bring your ********** to the front desk very embarrassed by this holding dirty linens across the hotel. I was told I had to stay at the hotel for 2 weeks in order to get the room cleaned. I had to buy cleaning supplies or stay in a dirty room. This was very odd ****** learned and to have known this ahead of time would have been helpful
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. It is certainly not our intention to create displeasure during your stay with us. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
The ** there is ripping people off and showing favoritism they're having all types of negative activity on the work site one of the employees be smoking marijuana while he's on the clock the ** *************** also sleeps around with the guy who stays there and she discriminates on a lot of people out of everyone that works there it's only four to five people that's good Miss ****** Miss lovely and two of the house cleaners the rest are all disrespectful no good people
Business response:
Thank you for taking the time to provide feedback regarding your recent experience with our hotel. Please accept our apologies for any disappointing experience you may have encountered. We are constantly striving to better our guests experience, valuing comments such as yours to help us to focus on our efforts. Thank you again for your comments. Our Team has been made aware of these concerns. Should you have any additional feedback or would like to share additional information, we invite you to contact us directly.
Frequently asked questions about Extended Stay America Select Suites - Wichita - North
How is Extended Stay America Select Suites - Wichita - North rated?
Extended Stay America Select Suites - Wichita - North has a 2.9 star rating with 990 reviews.
When is Extended Stay America Select Suites - Wichita - North open?
Extended Stay America Select Suites - Wichita - North is open now. It will close tomorrow at 12:00 a.m.