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Extended Stay America Select Suites - Wichita - South
- Hotels
- Wichita, KS
About this business
Location details
4665 South Broadway, Wichita, KS, 67216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff rude and unfriendly. Conplained about my dog that i agreed to pay for but was toldi had 15 mins to remove dog or pay when the office closed at 9pm. It was only 4
Business response:
Thank you for sharing the details of your stay. We are disappointed to see that you did not enjoy your time with us due to the issues with customer service. We will make sure that we work hard to improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Booked online, got there to the tv not working but nobody that was working there could give me a new room because it was bought through Expedia… I didn’t get discount or anything $80 down the drain better luck paying $50 and going down the street
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
I checked in on the 2nd of july and payed thrue the 9th and checked out 4 days early but the first night i asked if thayed move mw cuz the construkshion. And remoddling going on right above my room and it smelled of mold. And the bathroom hade water damedge. Realy bad i told the manger and the. Staff but nothing been done. And im on dissabilty. Fixed income and i hade to check out family emergincy
There was an awful smell in the room, not sure where it was coming from. There was hair in the bed. The tv didn't work. And when taking a shower there was standing water in the shower.
Bed was from the early 80s, room was iffy. I slept on top of my bed in my sleeping bad.
Business response:
Thank you for your review, Chad. We are so sorry that because of the bed, your stay was not the comfortable one that we intended for you. Thank you for letting us know so that we can continue to improve.
The was very noseyand
Business response:
We do apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. We do hope that our hardworking staff was able to address those concerns. We are so sorry that this left you with such a negative impression of our hotel and hope that all your future traveling experiences are wonderful ones.
No nonono
Business response:
Thank you for your rating, Elizabeth. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
BedBug Hotel Disaster The hotel itself looms nice and the rooms look nice, but as we checked in and found out that we had to wash our own towels, wash clothes, and sheets and blankets. We stayed for 7 days... Well i booked 7 days... But soon i found out that the room we were in was majorly infested with bed bugs! In the base boards, the bed, the bed side table, absolutely everywhere. I got a bug powder and put it in the room and they called and threatened to make me pay for damaged. No damage... Only bedbug poison powder!!!!
Business response:
Thank you so much for your detailed review, Nicki. We apologize that this is your impression of our hotel. Our team goes through a rigorous cleaning schedule to ensure that we our providing our guests with an at-home like stay. We are so sorry if this did not come across during your time with us and hope that your future travels are wonderful ones.
Won’t stay here again! We called to see if we could check in early and they said yes but when we got there to do so they said that they would have to charge my card again because they had not received my payment from hotels.com. So we said we would just come back. Well we didn’t make it back until 11pm which made it an after hour check in so we waited 20 mins for someone to show up to check us in then it took another 20 minutes for him to check us in. He never actually told us our room # and was not very friendly. They want ... read more
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us due to the issues with checking in, customer service and our amenity offerings, Tasha. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Frequently asked questions about Extended Stay America Select Suites - Wichita - South
How is Extended Stay America Select Suites - Wichita - South rated?
Extended Stay America Select Suites - Wichita - South has a 3.4 star rating with 730 reviews.
When is Extended Stay America Select Suites - Wichita - South open?
Extended Stay America Select Suites - Wichita - South is open now. It will close tomorrow at 12:00 a.m.