This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Wichita - South
- Hotels
- Wichita, KS
About this business
Location details
4665 South Broadway, Wichita, KS, 67216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldnt reccomend, located in an unsafe area, Building surrounded by people who arent staying inside the hotel.
SMH I paid for my reservation in advance and was not allowed to check in when I arrived. Although my reservation was PREpaid, they still cancelled it and said I was a no show after I booked it and called to let them know I would arrive after 4am. I drove 9hrs and had to sleep in the car when I arrived because no one was in the office or would come down to check me in. I paid for the extra night to be able to have a room when I arrived and not have to wait to pay for the room. They cancelled my reservation and charged me for ... read more
Business response:
Dear Guest, We sincerely apologize that your experience did not meet your expectations. While late arrivals can sometimes present challenges, especially outside regular check-in hours we understand your disappointment. It's unfortunate that your reservation got canceled, and we can only imagine the frustration and discomfort this may have caused you. We'll review the situation internally with our team to better manage these scenarios moving forward. We do greatly appreciate your observations and concerns. We hope you will co... read more
Jn
Business response:
Dear Adriana, We regret any issues that left you with a less-than-perfect impression of our hotel. Please accept our apologies for any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Sincerely,Hotel Management
Staff was friendly with certain folks and quite rude and aggressive with others. Did not make for a very comfortable stay.
Business response:
Dear Scotty,Thank you for sharing your feedback. We sincerely apologize for the inconsistency in service you experienced during your stay. Providing a welcoming and respectful environment for all of our guests is a top priority, and we regret that we fell short in this instance. Your comments have been noted and will be addressed with our team to ensure that all guests receive the attentive and professional service they deserve. We truly appreciate your input, and we hope to have the opportunity to restore your confidence du... read more
We were turned away from this property due to ALL people staying in the location not having their ID on them (not just the person checking in). It was 11:00 pm after we had been driving for 12 hours and they literally told me I could check in but my husband would have to stay in the car!!. I have never encountered this at ANY hotel EVER.
Business response:
Dear Shelly,We sincerely apologize for the inconvenience you experienced during your check-in process. We understand how frustrating it must have been after such a long drive, and we regret that the situation was handled in a way that left you feeling upset. While we do have certain rules in place to ensure safety and security, we understand that this was an uncomfortable experience. Your feedback is valuable to us, and we will share it with our team to ensure a smoother check-in process in the future. We do hope you will st... read more
Despite having a confirmed booking through Expedia, they would not allow a check-in without an mail address. They had already taken a picture of my drivers license and had my credit card on file. The collection of needless data by corporations has repeatedly exposed comsumers to identify theft when these corporations don't handle private information appropriately.
Business response:
Dear Guest, Thank you for reviewing our hotel. Small details truly matter, and based on your comments, we regret not meeting these expectations during check-in. Please note that a valid photo identification is required upon arrival, as this is a standard practice among reputable hotel chains. While such a policy is standard practice, we apologize for the inconvenience it caused you in this instance. Thank you for your understanding, and we look forward to welcoming you again on your next visit to our area.Sincerely,Hotel Man... read more
…
Dirty and rude people
Business response:
Dear Courtney, We appreciate your feedback and regret if your experience fell short of expectations. Guest satisfaction is paramount, and we apologize for any inconvenience caused by the cleanliness and interactions. We take your comments seriously and will address them appropriately. Please know that your comfort and well-being are our priorities. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience.Sincerely,Hotel Management
The entire place smelled like cigarette smoke, strange since there were non smoking signs posted everywhere. The beds are not queen sized and they were on cheap bed “stands” There was no shower curtain so we couldn’t even take showers after being in the road all day.
Business response:
Dear Erica, Thank you for the comments about your stay with us, and we apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Wichita - South
How is Extended Stay America Select Suites - Wichita - South rated?
Extended Stay America Select Suites - Wichita - South has a 3.4 star rating with 730 reviews.
When is Extended Stay America Select Suites - Wichita - South open?
Extended Stay America Select Suites - Wichita - South is open now. It will close tomorrow at 12:00 a.m.