Extended Stay America Select Suites - Wilkes - Barre - Scranton

Business response:

Thank you for your review 

Business response:

Thank you for your review and response 

Business response:

Thank you for your review and response. 

Business response:

Thank you for your remarks regarding your stay at Extended Stay America. We love reading wonderful comments about our associates, and we will be sure to share this review with our whole teamWe appreciate your business and look forward to having you and your family as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. We are so happy to hear that you have enjoyed your time with us at Extended Stay America – Wilkes Barre – Highway 315. We value your feedback so that we can continually improve our guest experience! One of the best ways to spread the word about your positive stay i... read more

Business response:

Thank you for selecting Extended Stay America once again. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we look forward to seeing you in the future as well for another great stay. Sincerely, Hotel Management 

Business response:

Bart, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for choosing Extended Stay America. We are happy you enjoyed your comfortable stay at our spotless property. We are also glad you liked our outstanding location. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry you had housekeeping issues with your room and that we fell short of our usual service delivery. We have discussed these issues with our staff to see where steps were missed in our room inspection process. Your feedback will help us do a better job going forward. We hope you consider us again when you return to the area. Sincerely, Hotel Management