Extended Stay America Select Suites - Wilkes - Barre - Scranton

Business response:

Bart, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for choosing Extended Stay America. We are happy you enjoyed your comfortable stay at our spotless property. We are also glad you liked our outstanding location. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry you had housekeeping issues with your room and that we fell short of our usual service delivery. We have discussed these issues with our staff to see where steps were missed in our room inspection process. Your feedback will help us do a better job going forward. We hope you consider us again when you return to the area. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you enjoyed your comfortable suite and fully equipped kitchen, along with the service of our team. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts and we will be sure to share your comments with them. We look forward to having you back for a future stay. Sincerely, Hotel Management 

Business response:

David, thank you for your review. We are glad you enjoyed your stay overall. However, we are sorry for the cleanliness issues you encountered in the common areas. Your feedback will be shared with our housekeeping team for review and action. We hope we will have the pleasure of welcoming you again when your travels bring you back to the city. Sincerely, Hotel Management 

Business response:

Eric, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your response. 

Business response:

Thank you for your response. 

Business response:

Thank you for choosing to stay at Extended Stay America and for sharing your review with other travelers. It is delightful to know you appreciated our convenient location and spacious rooms, as well as our friendly service. We hope you will stay with us again during your next visit to the area. Sincerely, Hotel Management