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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
While I was in bed falling asleep, someone opened my door with an active room key. Only the flip lock kept them from entering. Either someone has stolen keys, or someone at the hotel is giving out active cards. UNSAFE PLACE TO STAY!!!
Business response:
Dear Guest, Thank you for bringing this experience to our attention. We sincerely apologize for the distress caused and fully understand how unsettling this must have been. Guest safety and privacy are always our highest priorities, and situations like this are unacceptable. Our team is investigating the matter urgently to ensure proper security measures are firmly in place and to prevent any recurrence. We appreciate you sharing this feedback, and hope you will consider giving us an opportunity to restore your confidence in... read more
Clean room, polite clerk. Decent check in process. Kind of a rough location though. Doubt I would return to this location again.
Do not stay here It was a horrible place we didn't stay I booked and when I got there there was people doing drug deals and hookers in the parking lot and by the front do a guy was letting his dog use the bathroom and just left it and the hotel smells very bad people walking around half naked would not suggest you stay there not a safe place
The staff was very rude
The facility was dirty, smelled of smoke and weed. Bad cleaning practices.
Not impressed. When I got to the front desk they said that they couldn’t check me in because they purposefully overbooked and they don’t have a room for me even though I have a reservation. After getting pretty frustrated all over a sudden a room just magically appears. Over the conditions of the facility are pretty dirty and very bad smells throughout.
Filthy place, worst ever The check in attendant was very inattentive and having a conversation with another person who walked in. The room was filthy, sheets were stained, countertop in bathroom had peeling laminate held on with masking tape, no kitchenware AT ALL, deadbolt was broken, elevator was broken, no one was available on the after hours line to report a disturbance! Need I say more??? Worst place I ever stayed!
Really ran down. On check in the receptionist mostly just tells you about all of the broken doors and how to use them. It’s next to a rehab and the people in the parking lot look like escapees.
Business response:
Dear Kenneth, Thank you for your feedback. We’re sorry the first impression didn’t reflect the experience we aim to provide. We appreciate you sharing your observations, and your comments will be shared with the team as we continue to work on creating a more comfortable and welcoming environment for all guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.