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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not at all what we expected
Business response:
Dear Todd, Thank you for your feedback. It’s disappointing to know that your stay did not meet expectations. Your feedback is important to us and will be shared with our team to ensure we’re doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
This place is AWFUL. I saw a roach on the wall, hair left in the shower, filth on the floor next to the fridge. I didn’t even end up staying the night I was so disgusted and shocked that this place is allowed to operate under such poor conditions.
Business response:
Dear Guest, Thank you for taking the time to share your experience. Every guest who walks through our doors should expect a clean, well-maintained property; however, we sincerely apologize for falling short of your expectations. The concerns you’ve outlined are far from the standards we strive to maintain. Please be assured that we are actively addressing these issues with our team to ensure improved cleanliness and maintenance throughout the property. Your feedback is valuable and will help us make the necessary improvement... read more
The staff was excellent and helpful. But place was not it. The rooms would smell mildew after cleaning. Also had employee sold out room we was moving out. The keys don't work like supposed to..
Business response:
Dear Guest, Thank you for your feedback. We are happy to hear the staff was helpful during your stay and appreciate you bringing the other concerns to our attention as we continue working to improve the overall guest experience. We hope you will consider giving us another opportunity in the future to provide the exceptional experience you deserve.Sincerely,Hotel Management
Sketchy area, lots of break inss apparently
Business response:
Dear Guest, Thank you for your feedback. We are sorry to hear that the surrounding area made you feel uneasy. Guest safety is a top priority, and we are constantly working with local partners and onsite staff to maintain a secure environment. Your concerns are important to us, and we appreciate you bringing this to our attention.Sincerely,Hotel Management
The doors couldn't stay working to get in. They room had awful smell. They had employee work that was stealing and took out belonging very disappointed of hotel
Business response:
Dear Guest, We acknowledge that the circumstances you encountered during your stay impacted your experience and diminished its intended relaxation. Our objective is to deliver exceptional and memorable experiences for all our guests, and we sincerely apologize for not meeting that standard in your case. Your feedback is invaluable, and we will ensure it is addressed appropriately. We hope you will consider returning, as this would provide us with the opportunity to offer you the outstanding experience you rightfully deserve.... read more
Not clean, moldy
Business response:
Dear Donna, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
Like a half way house This place is sad and run down. Flimsy mattresses, bare minimum is an understatement. It would be ok for a night or 2 if the hotel policies were not so dehumanizing. I’m not sure what is going on, but the way these people scrutinize you as though you are doing something wrong or will be soon is really off putting. I’m assume everyone who stays here is a human who deserves kindness and a service for the money they are spending on a room. What a bizarre experience. It’s like a half way house atmosphere. I... read more
Business response:
Dear Ashley, We sincerely regret to hear about your unsatisfactory experience at our hotel. Please accept our heartfelt apologies for any inconveniences you encountered during your stay. Your feedback is invaluable to us, and we take these matters with the utmost seriousness. We are dedicated to addressing your concerns to ensure that every guest receives the highest level of service and care. Your insights will significantly assist us in implementing the necessary improvements. We hope you will consider giving us another op... read more
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,090 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.