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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel said that I didn't have a reservation even after I showed them the email so I was going to just pay on the spot more money but needed sleep an they wouldn't rent me a room said it was to late so my trip was horrible
Business response:
Dear Gary, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely, Hotel Management
The property was sold out and refused to refund this stay.
Business response:
Dear Chris, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
They wouldn't let me check in! I need a refund!
Business response:
Dear Justin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Dirty Room No one at the counter. Had to call and wait 10-15 minutes. Then my key card didnt work , so i had to call again and wait.walls dirty headboards falling off the wall
Business response:
Dear Timothy, Thank you for providing us with feedback on your experience. We are truly sorry to hear about the inconvenience you experienced with your room key and regret that your room was not up to our usual standards of cleanliness and comfort. We will review this issue with our team to ensure smoother key card operations in the future. Additionally, we will follow up with our housekeeping staff to ensure that we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your bu... read more
This place is absolutely disgusting. The sheets were dirty, the floors were sticky, and the mattress pad had blood on it (like it had never been washed after someone bled on the bed!). While staying there. I found out that the place is used for Section 8 housing for low income and emergency shelter for homeless people. If you are a meth addict, this is the place for you. Otherwise, definitely stay away from this place. I have stayed at some clean, decent Extensed Stay places in Colorado, so I expected a very basic place, but... read more
Business response:
Dear Pamela, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hote Management
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,048 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.