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Extended Stay America Select Suites - Wilmington - West
- Hotels
- Wilmington, NC
About this business
Location details
2657 Carolina Beach Rd, Wilmington, NC, 28412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The facility was dirty, smelled of smoke and weed. Bad cleaning practices.
Not impressed. When I got to the front desk they said that they couldn’t check me in because they purposefully overbooked and they don’t have a room for me even though I have a reservation. After getting pretty frustrated all over a sudden a room just magically appears. Over the conditions of the facility are pretty dirty and very bad smells throughout.
Filthy place, worst ever The check in attendant was very inattentive and having a conversation with another person who walked in. The room was filthy, sheets were stained, countertop in bathroom had peeling laminate held on with masking tape, no kitchenware AT ALL, deadbolt was broken, elevator was broken, no one was available on the after hours line to report a disturbance! Need I say more??? Worst place I ever stayed!
Really ran down. On check in the receptionist mostly just tells you about all of the broken doors and how to use them. It’s next to a rehab and the people in the parking lot look like escapees.
Business response:
Dear Kenneth, Thank you for your feedback. We’re sorry the first impression didn’t reflect the experience we aim to provide. We appreciate you sharing your observations, and your comments will be shared with the team as we continue to work on creating a more comfortable and welcoming environment for all guests. Sincerely, Hotel Management
Not at all what we expected
Business response:
Dear Todd, Thank you for your feedback. It’s disappointing to know that your stay did not meet expectations. Your feedback is important to us and will be shared with our team to ensure we’re doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
This place is AWFUL. I saw a roach on the wall, hair left in the shower, filth on the floor next to the fridge. I didn’t even end up staying the night I was so disgusted and shocked that this place is allowed to operate under such poor conditions.
Business response:
Dear Guest, Thank you for taking the time to share your experience. Every guest who walks through our doors should expect a clean, well-maintained property; however, we sincerely apologize for falling short of your expectations. The concerns you’ve outlined are far from the standards we strive to maintain. Please be assured that we are actively addressing these issues with our team to ensure improved cleanliness and maintenance throughout the property. Your feedback is valuable and will help us make the necessary improvement... read more
The staff was excellent and helpful. But place was not it. The rooms would smell mildew after cleaning. Also had employee sold out room we was moving out. The keys don't work like supposed to..
Business response:
Dear Guest, Thank you for your feedback. We are happy to hear the staff was helpful during your stay and appreciate you bringing the other concerns to our attention as we continue working to improve the overall guest experience. We hope you will consider giving us another opportunity in the future to provide the exceptional experience you deserve.Sincerely,Hotel Management
Sketchy area, lots of break inss apparently
Business response:
Dear Guest, Thank you for your feedback. We are sorry to hear that the surrounding area made you feel uneasy. Guest safety is a top priority, and we are constantly working with local partners and onsite staff to maintain a secure environment. Your concerns are important to us, and we appreciate you bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Wilmington - West
How is Extended Stay America Select Suites - Wilmington - West rated?
Extended Stay America Select Suites - Wilmington - West has a 2.6 star rating with 1,048 reviews.
When is Extended Stay America Select Suites - Wilmington - West open?
Extended Stay America Select Suites - Wilmington - West is open now. It will close tomorrow at 12:00 a.m.