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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Door was cracked open when I arrived but I didn’t think much about it because housekeeping was next door. Immediately noticed the toilet was clogged and a few other things. was able to switch rooms with no issue but the first impression was not a good one.
I would not recommend this property unless you were homeless and had nowhere else to go
Transitional housing hotel at best This is a transitional housing hotel. Very clean but I didn’t feel safe as a solo female traveler. I left after one night.
pictures are not updated this place was dirty unsafe falling apart woke up 6 hours before checkout and left with bites on my arm
Breakfast is no breakfast. No ice machine. Ice maker broken. Dogs barking on the floor. No receipt provided.
Business response:
Dear Nurgul, Thank you for sharing your feedback. We sincerely apologize for the various inconveniences you experienced during your stay. We understand how these issues can impact your overall comfort, and we regret falling short of your expectations. Your comments have been shared with the appropriate teams to help us address these concerns and make necessary improvements. While there are certain limitations we’re working through, we remain committed to enhancing the guest experience. We hope you’ll consider staying with us... read more
Hotel was ok construction at 8am outside room hallway. Disturbing my rest manager open my door twice housekeeping @8am. When call front desk after 3hrs of noise from machine in hallway .Manager extended 2hrs for checkout. Then open my door 1 hour later asking me to checkout. Said it was a mistake. I had a headache. When am to checkout manager was busy cleaning room. Then couldn't even apologize to fix the situation. Told me to contact Expedia if i was not happy .I would never return. Situation was fixable she failed me as a ... read more
Business response:
Dear Adian, It was disappointing to read your comments about yourstayat our hotel. We sincerely apologize for the disruption caused by the hallway noise early in the morning, as well as the confusion around your checkout time. We understand how frustrating that must have been, and appreciate your patience. We also regret any inconvenience that one of our associates may have caused. We strive to provide excellent hospitality to all of our guests; therefore, we truly regret that this was not your experience. Rest assured that ... read more
Wont recommend It was very difficult to sleep, due to all the barking dogs staying there. There was barking all day and night. It almost felt like a pet hotel. AND the cleaning lady stole some of our things!! We will not be staying there again.
Business response:
Dear Ashley, Thank you for sharing your feedback. We understand the importance of a quiet, secure environment for rest and peace of mind. While we are a pet-friendly property, we are reviewing our noise control policies and guest communication to ensure that all guests can enjoy a comfortablestay. We are especially concerned about your report regarding missing belongings. This is a serious matter, and we are reviewing the incident to determine its cause. Your experience does not align with the standards we strive to uphold, ... read more
This is not a 3 star
Business response:
Dear Sylvia, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with a more positive experience. Sincerely, Hotel Management
Nightmare stay! This property stated that it was recently renovated. That was not true. Room had newer flooring but everything else was terrible. We were not comfortable staying there. Clientele was questionable. We checked out after the first night. Didn’t feel safe there.
Business response:
Dear LouAnn, Thank you for taking the time to share your feedback. We’re sorry your experience did not reflect the expectations you had for your visit. Your observations about the condition of the accommodations and the overall environment are taken seriously, as providing a welcoming and secure atmosphere is our priority. We understand your disappointment and regret that you chose to leave early. Your comments will be shared with the appropriate teams as we work to improve. We hope you will consider giving us another chance... read more
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.