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945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directionsWeekday | Schedule | Status |
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Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
I have been coming here for several years and have never had a problem. I dislike doing reviews, but did one when I was here last month. Five stars and no problems. I guess I should not have submitted that review because this time I was not happy. The check-in process was HORRIBLE!!!! There was no one at the check-in desk, only a sign that said they would be back SHORTLY. I just thought they were probably taking a restroom break. FIVE MINUTES went by, and still no one. I used the phone to call them and was told they would be... read more
Business response:
Dear Jacqueline, Thank you for sharing your experience. We are sorry to hear about the challenges you faced with the check-in process and the availability of luggage carts. Your feedback is valuable, and we will address these concerns to improve our service. Ensuring a smooth and efficient check-in experience is a priority, and we appreciate your patience. We hope to have the opportunity to offer you a more seamless visit in the future.Sincerely,Hotel Management
Dogs were barking in rooms all night. Facility smelled musty and hints of cigarette smoke. Did not feel safe walking around hotel at night.
Business response:
Dear Holly, Thank you for sharing your concerns. We apologize for the disturbances and discomfort you experienced during your stay. The noise and odors you mentioned are not acceptable, and we will address these issues to ensure a more pleasant environment for our guests. Your safety and comfort are important to us, and your feedback will help us make necessary improvements.Sincerely,Hotel Management
The people didn't answer the phone. They wouldn't connect me to my relative's room.
Business response:
Dear Theresa, Thank you for sharing your experience. We understand how important it is to reach loved ones, and we're sorry for any difficulty you encountered. We strive to assist with all guest requests promptly. Your feedback is valuable, and we will use it to improve our service. We hope your next visit will be more seamless. Safe travels!Sincerely,Hotel Management
Está bonito pero la organización en atendimento ao cliente, péssima a noche no hay nadie ay para le contestar , y la limpieza no eres buena, más as instalaciones están bien bonita da pena
Business response:
Dear Elenir, Thank you for sharing your thoughts. We're pleased to hear that you found the facilities to be satisfactory, though we're sorry the service and cleanliness fell short of your expectations. We recognize the importance of having attentive support and maintaining high standards at all times. Your feedback will be shared with our team to help us improve in these areas.Sincerely,Hotel Management
Too expensive for the quality of the hotel.
Business response:
Dear Scott, Thank you for sharing your feedback. We regret that you found the value of your stay did not meet your expectations. Your comments are important to us, and we are continually working to improve our services and amenities. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
I will be contacting corporate.
Business response:
Dear Claudette, We regret to hear that your experience was not satisfactory. Your feedback is taken seriously, and we are committed to addressing any concerns you may have. Please know that our goal is to provide a comfortable and pleasant stay for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Filthy.
Business response:
Dear Diana, We regret that your stay was not up to the expected standards of cleanliness. Providing a clean and comfortable environment is crucial, and it’s disappointing to learn that we fell short. Your feedback is invaluable in helping us improve our services. We apologize for the inconvenience and hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,334 reviews.
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.