Extended Stay America - Shelton - Fairfield County

Jaime 

on Expedia

4 months ago

When we walked into the lobby it smelled like weed and cigarettes. Bring your own hair dryer because you won’t have one in your room. When I left the room to get breakfast, it smelled like weed. The hotels breakfast legit consists of pre-wrapped blueberry or double chocolate chip muffins or oatmeal. That’s it- no fruit, water or juice. There was hot chocolate, tea and coffee. I was expecting more with “breakfast included.” When we checked out, we were never asked how our stay was. Overall, I would not stay there again. 

Kyla 

on Expedia

5 months ago

I stayed with them the week of the 12th of July and I still to this day have not been “refunded” my hold money.ive tried to call and it goes to voicemail or I get hung up on as soon as they answer.im going to try contacting again tomorrow but this is the worse experience ever 

Laura 

on Expedia

5 months ago

The room was smaller than it looked in pictures. Relatively clean but you had to make your own bed (they supplied bedsheets). Asked the front desk and they did not have any pillows (other guests got there first for pillows). Breakfast was coffee and packaged muffins. Front desk staff was nice. Not worth the price $160. 

Sarah 

on Expedia

5 months ago

Could have been better It wasn’t the worst stay but definitely not the best. No carpet in the room, very loud, the bed wasn’t even attached to the wall and was very uncomfortable, the tv kept turning off even though it wasn’t on a timer. I had to unplug the room phone because it kept making a dial tone noise even though it was hung up correctly. I tried to check out at 5am and no one was at the front desk so I just left the key on the counter. 

Reanna 

on Expedia

5 months ago

Terrible customer service 

Kimberly 

on Expedia

5 months ago

There were homeless and drug addicts living here. And a woman was caught looking into my window standing in the shrubs clearly under the influence. I had to check out early and leave immediately… I have never had this type of experience. The general public should be aware of placement hotels… this was very unfair 

Ashlee 

on Expedia

5 months ago

I would not recommend for a family with young children. The floors are filthy, the rooms don’t get cleaned during your stay, the “free” breakfast offers small prepackaged muffins and granola bars. The beds are extremely uncomfortable and on metal frames. Homeless people wait outside and sneak into the hotel at night.