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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst hotel stay ever!!!’ Hotel has new owners since my last stay. It was horrible. There was an sour odor coming from the carpet. I had to go and buy some carpet fresh. They use to offer the best breakfast, eggs, bacon, sausage, bagels etc.,but now breakfast was on a rolling cart. You have to bring your dirty towels to the front desk and ask for clean ones. I will never stay here again!!’
Business response:
Glenwood, thank you for staying at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
The rooms need work. They were dirty. I had to move several times. This was a disappointment.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much-improved visit. Sincerely, Hotel Management
Not what I expected The staff was pleasant which is always great, but when I checked in I was told there is no house keeping and if I needed new towels and blankets I would have to come see them to get them and it was true we spent (3) nights and no one came to empty the trash, remake the bed or give clean towel and you expect staying in a hotel. The room was laid out nice, bathroom was clean and showed no signs of the mold. The room did have a funky chemical smell that hit you like a brick but wore off as you stayed in the ... read more
Business response:
Christopher, thank you for staying with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Our Stay at Extended Stay America One of two working elevators, not available most of our stay;had to use stairs to 3rd floor Issued one key, though requested two, and had to be inserted up to 9 times to all doors in hotel. Room door had to be bodily rammed to enter, which I endured bruising on shoulder, hip and knee, and was LOUD to other customers, and reported 4 times, and told someone would address it, but no one ever did. Bathroom door squeaked, and woke my husband constantly. Curtains didn’t fully close, and awakened b... read more
Business response:
Dorrie, please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Terrible Stay! Many bugs in room dead and live spiders black. Stained shower , looked very dirty! Hallways smelled like piss. Dogs barking everywhere, smelled like animals in room and out. Non smoking room but smelled like smoke and burnt spots in bathroom from cigarettes. No iron in room had to call for one then attendant bring me a broken one but says it heats up at least. Bathtub spout was detaching from wall, cracked cement. WiFi was terrible didn’t work fast or at all! Overall I will never stay at any of these hotels ag... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Barking dogs in adjacent rooms most of two nights. Staff unable to stop the problem. Otherwise it might of been a good stay.
Business response:
Thank you for taking time out of your day to leave us your feedback on our hotel. Please accept our apologies for the dog barking and service issues you experienced and for our failure to address them to your satisfaction. We're terribly sorry for the disruptions and hope that you'll consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management
The hotel was completely booked/full, and yet there was just one person attending to everything -- front desk, phones, room maintenance and housekeeping. Shame on the management. My room had a toilet leaking all over the floors...and door handle that pulled off the door....no kitchenware in the kitchenette.
Business response:
Mike, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly regret the inconvenience caused, and please give us another chance to make it up to you on... read more
Affordable rate, smelly building Some rooms in the hotel are still smoking allowed. Exercise facility is a Center down the street, which was nice but not as convenient as on-site. Expedia listed breakfast— instant oatmeal, granola bars, muffins (grab n go) and coffee was the extent.
Business response:
Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.