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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were not very clean. Beds were uncomfortable. Called the front desk to get some plates and utensils and they never delivered it. Had to call multiple times. The grab and go breakfast was just disappointing. The granola bars were expired and the choices were grim. The hallways and elevator had a constant bad odor. Would not recommend this place.
Business response:
Von, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us another opportunity to provide you with a better experience on your ne... read more
I had a problem with cleanliness. They surface clean only. The ceiling apparently leaked at some point and a terrible patch job was over my bed. I moved the refrigerator to unplug and lots of garbage under. The walls need paint, windows washed . Over all just needs a good industrial cleaning job with paint. Just worn out looking .
Business response:
We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room. Your feedback is discussed with the appropriate team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Poor choice of Extended Stay We only stayed one night and my father paid for it on his credit card and not the one I used for hotels.com. The ceiling and walls were in bad shape and the closet door was off it's track.
Business response:
Raymond, we were disappointed to see that we did not live up to your expectations. We will share your feedback with the team. We value your comments and hope you will consider giving us another chance to prove ourselves. Sincerely, Hotel Management
Better cleaning desired Overall that well kept
Business response:
Kofi, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
I will never use Expedia again to book a trip. I paid $200 a night to stay in a homeless shelter. The rooms were not clean and they smelled of smoke though it was suppose to be a non-smoking room. There was garbage in the hallways. The "free" breakfast was snacks and some coffee. The side door did not lock and there were bikes locked in the stairwell. This was not a full service hotel which I would expect to be advertised on Expedia especially at the rate I was charged. If you are going to advertise shelters or temporary hou... read more
Won't be an extended stay for me Terrible check in experience had to wait at the counter for nearly 30 min before someone came to the front desk. Gave me a room key to the wrong room and I walked in on someone else in their room. Seems to be a number of folks on the seedier side of life staying here. Was planning to stay at the hotel for an extended stay, but I'll be cutting it short.
Business response:
Philip, thank you for being our guest. Please accept our apologies for the poor service provided by our associates at the front desk. This is not the impression we like our guests to leave with. Your feedback will be used tool to improve our service levels going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.