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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too much for too little Nice to have a kitchen but could you at least leave a glass??? Maybe a spoon and fork a fish or two?. I came back from a long day at a funeral and found the room wasn’t serviced. It was 1030pm. I called the desk and found out that unless I was staying SEVEN nights there was no service. I was welcome to bring my wet dirty towels down to the desk to be exchanged . Too tired I had one clean one and that would due. Front desk person said they were fully booked and couldn’t leave the desk to bring new ones... read more
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. If we did not communic... read more
There was an awful smell in the lobby. No one was at the front desk when we arrived. After 10 mins someone told us to call a number from the phone behind desk. When someone finally came, she yelled from behind somewhere( couldn’t see her) she would be right there. When she finally came and asked for my name, I said I’m cancelling
Business response:
Thank you for your feedback regarding our front desk service. We are so sorry our service kept you from having an excellent visit. Your comments have been shared with our team, as our goal is to ensure every guest has a great experience throughout their stay. Thanks again for your comments, and we hope you will stay with us again. Sincerely, Hotel Management
I have stayed 55 days at Extended Stay back in 2010 and was satisfied with room & service completely. With This 7 day stay in August 2018 ... a lot has changed with the operation & higher cost. Things to know before booking a room: #1. You need a room key to get inside after 10:00pm ( my flight was late I arrived just in time at 9:45pm.) Advise don't check in after 10pm, night staff my not be around to open door) #2. After lugging my baggage to the farthest room from elevator on 3rd floor..looking to make a nice cup of coffe... read more
Business response:
Thank you for your review. We apologize for your disappointment with the in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Hairdryers are available and complimentary at the front desk at any time. We will remind our front desk to communicate this more clearly going forward. We’re sorry we did not communicate this with you at the time of your arrival. We hope this unfortunate situation will ... read more
We arrived for check in very late after moving my daughter into her new dorm room. We were very tired and were told our room was on the 2nd floor with 1 elevator and the room was all the way around the back of the building. Had to park far away. Went to the room, nice set up but there was only 1 plastic cup in the bathroom and nothing else. We didn't have the strength to travel all the way back down to the front desk to get cups and utensils. There was dried blood on the back of the bathroom door. The complimentary breakfast... read more
Business response:
Thank you for the review of our hotel. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
First, there is a Police Officer Only parking spot. Enough said? The halls were noisy, there were no cups, water, anything in the room, and nothing is offered onsite but a vending machine. The rooms and bed are OLD.
Business response:
Josh, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not what I expected or received I was told the WiFi was Free but I paid for security WiFi, the Continental breakfast was more like coffee in your room. No coffee after hours if you don't request a coffee machine. I was very disappointed in the level of service that was not available without a request from the incoming desk
Business response:
Kenneth, thank you for your review. Please accept our apologies for not meeting some of your expectations and for the inconvenience you experienced due to it. Please be assured that we have shared your feedback with the concerned departments, and we’re working with them in order to improve our service and facilities moving forward. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
The room was filthy, the refrigerator moaned all night. The front desk informed us they overbooked and we could leave but don’t expect a tefund.
Business response:
Laura, we sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Loitering, dingy, noisey, room clean only if ask men loitering end of hallway. Dingy and old carpet and furnishings. Room clean and towels only if ask I found out after asking why room wasn't clean after coming back from a long business day. Cigarette butts at entrance of hotel. Breakfast is coffee and mini package pastry.
Business response:
Thank you for sharing your feedback. We are sorry for the difficulties you had while you were here and for the inconvenience it caused. Your comments have been discussed with our Housekeeping team to make sure we are diligent going forward. Also, our housekeeping service is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. We apologize we failed to communicate this to you on arrival. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, ... read more
Cigarette burn in blanket, floors were sticky, breakfast included weak coffee and some granola bars.
Business response:
Thank you for providing your feedback. We are sorry for the cleanliness issues you had and for your disappointment with our breakfast offerings. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas so our guests have an exceptionally pleasant experience when staying at our hotel. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.