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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are very outdated the bathrooms could’ve been cleaner The bathtub was disgusting I would not recommend this hotel to anyone
Business response:
Robert, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We also apologize for not meeting your expectations with regard to the outdated suites. We value your feedback and hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
No Room service for short stays You have to go to the front desk to get clean towels daily It is deceiving to say breakfast provided you only got coffe and a granola bar Not my definition of breakfast Hotel also rents excess rooms to CT Section 8 people When we checked in around 8PM the front area was crowded with several men smoking and the area stunk of smoke Not a very comfitible and good welcome Would not rent at this hotel again Not family frendly
Business response:
Frank, thank you for sharing your concerns with us. We firstly would like to apologize for the inconvenience you had due to the unpleasant odor at the time of check-in. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Also, we regret knowing you did not like our breakfast offerings and hotel policies. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit ... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
One and Done very old and would not go back
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to read your review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Worst hotel ever Ok hands down the worst hotel i have ever stayed at, period. No toiletries, dirty stained sheets( in multiple rooms, i got moved because first room was so bad), and to top it off bed bugs. I beg you to not stay here ever go anywhere else in shelton this was awful.
Business response:
Dear Eric, thank you for sharing your review with us. We are so sorry we failed to provide you with the comfortable accommodations you deserved. The unwelcome visitors you encountered was unfortunate. We do have regularly scheduled pest control treatments in place to prevent such an occurrence and we will be inspecting and treating your suite as a precaution. Please reach out to us directly at the hotel so we can obtain a room number in order to act quickly. Thank you and we look forward to speaking with you. Sincerely, Hote... read more
It was clean. But there was little support for handicapped guests and the room was uninviting. No comfortable seating and limited TV channels. Items provided for housekeeping were scanty. I didn't feel good leaving my mom in the room for the day while I went to work. The bathroom was so tiny she couldn't close the door .
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your comments will be shared with the appropriate team members to improve our future guests’ experiences. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The last 2 times I stayed there I had to switch rooms because it smelled so bad because of someone smoking in that room. It was supposed to be a non smoking room.
Business response:
Thank you for taking the time to review your visit. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate steps to prevent such incidents from occurring again. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope this unfortunate situation will not prevent you from staying with... read more
I was in the process of moving and I thought Extended Stay would be a good choice. I stayed for a month, but I won’t return. The hotel is run down and not kept clean. I saw garbage thrown in the bushes and in the parking lot everyday. I saw drug paraphernalia on the sidewalk outside the back door. The blankets had cigarette holes in them. Breakfast was mediocre. Just coffee, muffins and granola bars. A few times I was woken up in the middle of the night from yelling in the building and in the parking lot. I didn’t feel safe ... read more
Business response:
Dear Lorraine, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.