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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived there were homeless people all on the property it was sad to see. One was living out of a Uhaul trailer on the property and the rest were just hanging around. The first room we went in and the AC didn’t work. When we told the front desk about both problems she looked unfazed and said she knows of the problems and they don’t do anything about it. We finally changed rooms.
Business response:
Dave, we offer our sincere apologies for the maintenance issues and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the appropriate teams, and we will take the appropriate steps to prevent these problems from happening again. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
I didn’t like that the room i was charged for wasn’t available. I received a handicap accessible room instead . Room smells like moisture & mold. Very unsatisfied this was my last experience with this hotel.
Business response:
Thank you for writing us back. We apologize for not being able to accommodate you in the room you reserved and the discomfort caused due to the issues in the room offered. Your feedback is discussed with the appropriate teams of our hotel in an effort to improve our service levels moving ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
No continental breakfast as advertised, just coffee and granola bars. Facility is very old and smell like smoke everywhere although it's non smoking hotel.
Business response:
Thank you for being our guest and for the valued feedback. We are sorry for the smokey stay. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We also regret that our breakfast offerings were not appealing to you and have shared this with our Brand Leaders to assist them when determining new choices. Thank you again, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
Room was not ready, and when it was it was damage, so they give us a smaller room
Dirty, smelly. There was poop on the stairs. Place smelled like Tacos. Room I was given had not been cleaned since previous guest.
Business response:
Thank you for posting a review of your review. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
When I got to the property after driving for 14 hours they tell me they have no rooms left... I want something to be they made me drive another hour to their other hotel.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Hotel is super super run down. The ceiling in my room was falling apart to the point of it being hazardous. The place is not clean & it smells. You would think for a non smoking room it would smell fresh but the room it’s self smelled like an ash tray. The place doesn’t feel safe. They did not offer any alternative rooms but the hotel is so awful I wouldn’t even stay there for free!
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.