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Extended Stay America - Shelton - Fairfield County
- Hotels
- Shelton, CT
About this business
Location details
945 Bridgeport Ave., Shelton, CT, 06484, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Hotel carpet in the room has a musty mildew scent which created an allergic reaction! When I shared my concerns, staff were not accommodating to my concerns. The room was dirty, the phone, TV Remote, microwave were filthy and dingy linen and towels. The closet mirror was cracked and staff was informed. However, again the staff did nothing. We were very disappointed as this was our first time ever staying at this facility. The cleaning staff can only do so much with what they have! She was great! Unfortunately, not enough to ... read more
Business response:
Michelle.thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
Very uncomfortable bed,and thats bad because i usually sleep very well at hotels. The "breakfast" was only coffee and a wrapped muffin?! Thats what you get for $99. Seems like people live at this hotel,my husband was up every hour ti check ok our motorcycle in the parking lot. The only good thing is that we were able to get a spot right under our 2nd floor room.
Business response:
Thank you for being our guest. We are sorry for the discomfort you experienced from the bedding and that our breakfast choices weren’t to your satisfaction. Your feedback has been discussed with appropriate individuals in an effort to enhance our facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Very dirty The common areas were very dirty. The suite wasn’t equipped with any dishes, silverware, etc although the front desk said those items were available if requested ( carried up myself in a plastic bin). Bed was comfortable.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I will never go back here. Very outdated and did not smell good at all!
Business response:
Thank you for evaluating your stay with us. We apologize for the odor you experienced while you were here. Please be assured that we have asked ourhousekeeping teamto make sure this room receives a deep clean to remove the smell.We will also share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Wehope you will return so we can make it up to you. Sincerely, Hotel Management
The hotel smelled it smelled like the room was flooded it smelled like dog and cats. Did not know that it was a hotel that let animals in. Was too late to change the room due to the check-in time
Business response:
Artavia, please accept our sincere apologies for the cleanliness issues you had in your room. Our housekeeping staff takes pride in what they do daily, and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
House Keeping Information The staff did not inform me that house keeping was not included in short stays. There was also a option of $10/ day for house keeping which was not introduced. Should be posted and verbally communicated on check in
Business response:
John, thank you for being our guest and for your reviewing your stay. We appreciate your feedback about our housekeeping services and apologize for your disappointment. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh towels and whatever you need during your stay. We apologize for any miscommunication about this during check-in. We hope you consider staying again the next time you are in the area. Sincerely, Hotel Manageme... read more
Unhappy The place was falling apart. Ceiling was open and insulation was exposed. My room smelled like cigarettes and when I asked the extremely friendly and sweet front desk woman to switch my room because of the smell I ended up in a room that still smelled like cigarettes. This was supposed to be a nice night with my significant other and it was not so.
Business response:
We apologize for the smoke smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Shelton - Fairfield County
How is Extended Stay America - Shelton - Fairfield County rated?
Extended Stay America - Shelton - Fairfield County has a 3.6 star rating with 2,450 reviews.
When is Extended Stay America - Shelton - Fairfield County open?
Extended Stay America - Shelton - Fairfield County is open now. It will close tomorrow at 12:00 a.m.