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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
unbeatable location for the price. I would stay there again. The hotel was well used, but clean. It was a quiet room. It is set off of I-70 with accsess to shopping and dining at a short distance. The staff was very friendly and helpful. They even looked up the website on the internet of my airline and printed out the tickets and didn't charge us. Great place for the money.
Needs some TLC Overall we were satisfied with the hotel. However, it does need some updating such as the carpet, tile, and beds. If I had to pick one thing that I really didn't like it would have to be the bed and pillows. Definitely take your own pillows. Having a kitchen helped to cut down on some of the cost of food and the hotel seemed to be withing 15 to 30 minutes of everything we wanted to do.
Bedbugs
Business response:
Dear Guest, We sincerely apologize for your experience, as reports of pests are taken extremely seriously and are not representative of our standards. Upon receiving feedback of this nature, we immediately engage professional pest control services and conduct thorough inspections and treatments to ensure guest safety and comfort. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. Your fee... read more
The staff was great but we had to move my room 3 times before they got it right the first roon 225 i was not able to take a shower be it will leak in to the room up under my room so the had to move me to 343 that room had bed bugs i found 2 in my bed they bite me 4 times then they had to keep restarting my room key so then i had to move my room to 154 on the first floor in the windows did not want to lock but i had to get my money back
Business response:
Dear Guest, Thank you for taking the time to share your experience. We appreciate your kind words about our team, and we are sorry to hear that your stay was disrupted by multiple challenges. We understand how frustrating it can be when accommodations do not come together smoothly, especially after efforts are made to resolve concerns. While some situations can be complex and take time to address, guest comfort and peace of mind remain priorities. Please know that your feedback is being reviewed as part of our ongoing effort... read more
Kitchen needs a makeover desperately!
Business response:
Dear Sandy, Thank you for taking the time to share your feedback. We appreciate your honest comments regarding the kitchen and understand your concern about its current condition. Please know that we are actively reviewing upgrade plans to improve our in-room amenities and overall guest experience. Your input is extremely valuable as it helps us identify areas that need attention. We apologize for any inconvenience this may have caused during your stay and truly hope to exceed your expectations on your next visit. We look fo... read more
I was very unsatisfied and will never stay here ever again I’m from MI
Business response:
Dear William, We are truly sorry to hear that your experience did not meet expectations and that you left unsatisfied. Providing a comfortable and welcoming environment for every guest is our top priority, and we regret falling short in your case. Please know that your comments have been shared with our management team to help improve our services and guest experience. We hope you might consider giving us another opportunity in the future to restore your confidence in our hospitality. Sincerely, Hotel Management
The room they gave us was already being used. When we told the front desk they just said oh ok I’ll get you another room. The lady on the elevator with us said it happened to her when she checked in too
Hotel was dirty, no towel no nothing on room. No customers service on front office. I say terrible hotel i stay that night.
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.