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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible
Business response:
Dear Anthonymoore, Thank you for taking the time to share your experience with us. We are sorry about the challenges you experienced during your stay. Our front desk team is always here to assist you. Please consider giving us another opportunity to provide a much more positive experience.Sincerely,Hotel Management
Bad staffing I was asked to leave because I was giving the extended stay bad reviews because of staff I was told that if I didn't like the service I can move on to somewhere else
Business response:
Dear anthonymoore, Thank you for sharing your feedback. We sincerely apologize if you felt uncomfortable during your stay. Our goal is to provide excellent service to every guest, and we regret that your experience did not meet expectations. We take all feedback seriously and strive to improve based on guest input. We appreciate your comments and hope for an opportunity to serve you better in the future.Sincerely,Hotel Management
Rude property manager Miss Santana have been a unprofessional person, she is a property manager, she was told about her staff and how rude they were she told me that if I didn't like the service I can check out and go somewhere else..so I left after being there
Business response:
Dear anthonymoore, Thank you for your feedback. We sincerely apologize for the experience you had during your stay, especially regarding your interaction with our staff. It is always our goal to offer professional and courteous service, and we regret that this was not your experience. Your concerns are valuable, and we will review them to ensure our team maintains the highest standards of service. We appreciate you bringing this to our attention and hope to have the opportunity to improve your experience in the future.Sincer... read more
The worst extended stay ever in bridgeton I was asked to leave because I was giving bad reviews just stay at this extended stay is horrible I reached out to corporate they never returned my call got back with me about the staff some of their staff is smoking weed with some of the customers Miss Edna... Ms Santana is the property manager she is very rude unprofessional she doesn't care about the customers and what they're dealing with at this location
Business response:
Dear anthonymoore, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Property manager only cares about the reviews if she's getting good reviews but doesn't care about how her staff are treating customers who spend money with extended stay
Business response:
Dear Anthonymoore, Thank you for sharing your thoughts with us. We value all positive and constructive feedback, as it helps us improve and provide better experiences for our guests. We're sorry that your experience did not meet expectations. Customer service is our priority, and we take your comments seriously. We will review this matter with the team to ensure all guests receive the respect and care they deserve. If you'd like to discuss your experience further, please don't hesitate to reach out directly. We appreciate yo... read more
Reservations Disrespectful Clarks Clark entrance road unannounced looking for a cat had nothing to do with reservations felt violated Jasmine is very rude unprofessional for the extended stay company
Business response:
Dear Anthonymoore, We sincerely apologize for the experience you described, as it does not reflect the level of service we aim to provide. We are concerned about the situation and will take this matter seriously. We will investigate the incident to ensure our staff adheres to the highest standards of professionalism and respect. The safety and comfort of our guests are our top priority, and we deeply regret that you felt violated during your stay. We value your feedback and welcome the opportunity to make it right on your re... read more
Bad clerk The front desk clerk jasim has a bad attitude she has been giving me and my guest problems every since I been staying here
Business response:
Dear Anthonymoore, We are sorry your experience did not meet your expectations. The issues you mentioned are certainly not what we strive to provide for our guests. We understand how important these details are to ensuring a comfortable stay. We’ve shared your feedback with our concerned team and will work internally to ensure this never happens again. Considering this a rare incident, please give us another opportunity to provide a better experience.Sincerely,Hotel Management
Front desk clerk The heavy set girl named Jasmine has been giving me issues every since I booked at this extended stay with the reservations every time I need to rebook she has been giving me issues every since I've got here when I got here the room was nasty bed was nasty she did not want to accommodate she has a nasty attitude she doesn't know anything about her job
Business response:
Dear Anthonymoore, Thank you for taking the time to share your experience with us. We are sorry about the challenges you experienced during your stay and how you were treated. All our guests, regardless of their circumstances, deserve to be treated with kindness, respect, and dignity, and we deeply regret that this was not your experience. Additionally, we apologize for the cleanliness concerns in your room, and we will address these issues immediately. We appreciate you bringing these matters to our attention, as it helps u... read more
It needs to be renovated completely
Business response:
Dear Christopher, We are genuinely sorry to hear that your experience fell short of expectations. We understand how important it is for our guests to enjoy a comfortable and modern environment, and we sincerely apologize for any inconvenience caused by the current condition of the property. While renovations are often a complex and ongoing process, please know that we are committed to continually improving and enhancing the guest experience. Your comments are invaluable, and we will share them with our team. We hope to have ... read more
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.