Extended Stay America - St Louis - Airport - Central

Business response:

Dear Guest, We are sorry you had several issues during your stay. We regard all guest feedback and opinions and are grateful you brought this to our attention. We would like an opportunity to show you the hospitality for which we are known, and we genuinely hope you will return to witness our commitment to outstanding experience the next time your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Malcolm,We are deeply sorry to hear about the issues you faced during your stay. Cleanliness and comfort are of utmost importance, and we sincerely apologize for the lack of attention to detail in your room. Additionally, we regret that the noise from the nearby area disrupted your rest. We will address these concerns promptly to ensure improvements moving forward. We are glad our front desk staff provided a positive experience. Thank you for sharing your feedback. We hope to have the opportunity to make your next stay ... read more

Business response:

Dear Dyemond, Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your visit and would like to offer our apologies for the inconvenience this caused. Providing a smooth and comfortable stay is our priority, and we truly understand your frustration. While this was an unusual situation, we acknowledge its impact and will review it with our maintenance team to improve future experiences. We hope this does not deter you from staying with us again and look forward to... read more

Business response:

Dear Laurel, Thank you for sharing your feedback. We are sorry to hear that your experience fell short of expectations. Cleanliness and providing a well-prepared room are important to us, and it is disappointing to learn that this was not reflected during your stay. Your comments have been shared with our team to ensure these issues are promptly addressed and improvements are made. We value your input and are committed to enhancing our guest experience. We hope you might consider giving us another opportunity to provide a mo... read more

Business response:

Dear Scott, Thank you for your feedback. It’s nice to hear that you found the exterior well-maintained. Guest comfort is always a priority, and observations like yours are valued. Every effort is made to provide a welcoming environment, and feedback helps in identifying areas for improvement. We appreciate your comments and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Gerald, We regret that your visit did not meet your expectations and sincerely apologize for the issues you experienced. We understand how these problems can affect your comfort and are addressing them with our team to ensure they are resolved. Smoking is never allowed on the hotel premises. Our housekeeping team is already at work to ensure we fix the issues and make changes to suit the guests' needs. Considering this a rare incident, we hope you will give us another opportunity to provide you with the high-quality exp... read more

Business response:

Dear Anthonymoore, We sincerely apologize that your experience did not meet your expectations. We take all guests' concerns seriously and are disappointed to hear about the issues you encountered during your stay. Our team is checking and investigating the situation to avoid such incidents. We appreciate your comments and hope you will consider giving us another opportunity to provide a more comfortable stay.Sincerely,Hotel Management