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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checking in June 1st at 4:30 PM Central time, was delayed for 20 minutes. Front desk staff claimed our room was being cleaned. After the 20 minutes, our room was dirty and floors were not swept. Front desk, upon complaint gave us a different room. Inside 2nd room, in the refrigerator was a dead cockroach!
Business response:
Dear Jeffery, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and discomfort you experienced during check-in and with the condition of both rooms. What you described falls far below our standards, and we genuinely regret the impact it had on yourstay. We take your feedback seriously and will address this issue with our team to ensure that such lapses do not happen again. We are grateful for your patience and also your constructive feedback. We genuinely hope that you will consider g... read more
The room i was assigned wasnt clean at all. They upgraded me to a king bed, the shower was running real slow. Other guest were loud with loud music.
Business response:
Dear James, Thank you for sharing your experience. We sincerely regret that your initially assigned room was not clean and that you encountered issues with the shower and noise disturbances. Providing a comfortable and well-maintained environment is our priority, and we apologize for falling short in these areas. On the other side, we’re glad that our team was able to upgrade you to a king bed, we recognize that a smooth and enjoyable stay involves more than just room size. Your feedback is valuable, and we will address the ... read more
Worst ever hotel
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us. Sincere... read more
Couldn’t stay, not even when desperate. The floors were sticky and the room smelled awful. In the bathroom, there was a huge crack in the ceiling that water from the shower sprayed up into and then it dripped down on you as you tried to shower. I had to cut my stay short. They seemed understaffed and very rude.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Considering this a rare incident, we hope you will revisit us next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Horrible horrible hotel glad it was 1 night One of worst hotels I have every stayed at. Picked a room with 2 queen beds because my son was going to stay. Good thing he chose to not stay because BOTH beds were broken. The support in middle was broken. The dresser was missing handles the bathroom light switch didn't work. I asked if they had any other rooms and the all the lady could say to me was "all booked". She did that twice. After that I went into bathroom and there were absolutely NO towels. Had to go down to lobby whic... read more
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We sincerely regret the condition of the beds and the furniture in your room, as well as the missing towels and malfunctioning bathroom light switch. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful stay. Thank you again for your ca... read more
very i my
Business response:
Dear Guest,Thank you for rating your recent stay. Our staff strives to ensure an exceptional experience for each guest. We are very sorry for not meeting your expectations. We hope you will give us another opportunity to show you our hospitality and prove that we truly value your patronage.Sincerely,Hotel Management
Thet were kitchenette
Business response:
Dear Guest,Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Stayed for a 3 night stay. Room wasn’t thoroughly cleaned from the previous stay. Still had some trash under the bed. Shower pressure was terrible. Sink pressure was too strong. Staff was pleasant. Not bad for a quick trip that we weren’t in the room much, but probably wouldn’t choose it again.
Business response:
Dear Michelay,Thank you for your feedback. While it’s good to hear that the staff provided a pleasant experience, it’s disappointing that the room’s cleanliness and water pressure did not meet expectations. Housekeeping standards are taken seriously, and your concerns will be addressed to ensure better consistency. Your input is appreciated, and improvements will be made to enhance future stays.Sincerely,Hotel Management
When we arrived they had the counter padlocked up and there were people in the lobby yelling at us not to stay here, that there are cockroaches climbing the walls and horrible service. When we tried to call the phone number it was disconnected. We ended up having to find another place to stay at 11 pm at night because there were no employees to be found anywhere.
Business response:
Dear Misty,We sincerely apologize for the inconvenience and distress you encountered upon your arrival. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been, especially at such a late hour. Additionally, please know that we do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. Thank you for bringing this ma... read more
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.