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Extended Stay America - St Louis - Airport - Central
- Hotels
- Bridgeton, MO
About this business
Location details
11252 Lone Eagle Dr., Bridgeton, MO, 63044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches The place has roaches, I complained and they switched my room but I couldn’t get a refund
I left a day early because of roaches in my room. This was the dirtiest place I’ve ever stayed. I decided to stay here because Expedia showed a 8+ review score. I’m not sure who has been propping up the review scores for this place, but it’s nasty. I spotted two roaches on the kitchen floor and one roach on the shower wall.
The hotel charged me but didn't offer me service. They're not fair. And the place is full of smokers.
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Business response:
Dear Tami, We’re sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay. Guest satisfaction is very important to us, and we take all concerns seriously as we work to improve our services and facilities. While we regret that your stay was not what you had hoped for, we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Hotel Managem... read more
Overpaid I paid for a king bed but got a queen. Hotels.com tried getting the hotel to give me a partial refund but the hotel refused
Business response:
Dear Melissa, We apologize that the room type you requested was not available. We regret any frustration and inconvenience this has caused, and we appreciate your patience. We do everything possible to honor requests; however, this is not always possible, depending on our occupancy levels. Your satisfaction is important to us, and we hope to regain your trust. Reservations made through third-party booking are handled by them. Your satisfaction is important to us, and we hope to regain your trust. We look forward to the oppor... read more
Horrible. Nasty dirty doesn't offer any soap.
Business response:
Dear Lyle, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not to your satisfaction. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
This place was a dumb, I did not even sleep on the bed. It was so dirty. I sleep on a leather chair because I was afraid to catch something. The shower was horrible and they had no shampoo or conditioner. The kitchen was dirty, the hallways smelled really bad. They had crackheads and homeless walking in and out of hotel. I could not make it through 1 night I had to check out. I have never stayed in a hotel like this it is not a 7 rating its like a 2-3.
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry to hear that your stay was so deeply unsettling. What you described falls far below the standards we aim to uphold, and we understand your decision to leave early. Cleanliness, safety, and comfort are essential, and it’s clear we failed to deliver on those expectations. Your concerns have been shared with the appropriate teams for immediate review and corrective action. We genuinely regret the discomfort you experienced and appreciate your feedback as we w... read more
Budget service but not budget pricing, didn’t feel completely safe and smell, while not horrible was also not good.
Business response:
Dear David, Thank you for sharing your thoughts. We’re genuinely sorry to hear that the overall experience didn’t feel as comfortable as it should have. Your concerns are important to us and have been shared with our team for immediate attention. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We value your insight and hope to have the chance to provide you with a better experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - St Louis - Airport - Central
How is Extended Stay America - St Louis - Airport - Central rated?
Extended Stay America - St Louis - Airport - Central has a 3.7 star rating with 2,255 reviews.
When is Extended Stay America - St Louis - Airport - Central open?
Extended Stay America - St Louis - Airport - Central is open now. It will close tomorrow at 12:00 a.m.