Extended Stay America - St Louis - Airport - Central

Business response:

Dear anthonymoore, Please accept our sincere apologies for our front office associates not providing you with the excellent service we strive for daily. Your valuable feedback has been shared with our team, and we will take measures to ensure this does not happen in the future. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced during this visit. Take care!Sincerely,Hotel Management 

Business response:

Dear Jason, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with our surrounding environment. Our staff's top priority is to provide a clean atmosphere for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management 

Business response:

Dear David, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. We double-checked all the rooms delivered, and we apologize if we missed something. Further, we are sorry for the breakfast choices not meeting your taste and will share your remarks wit... read more

Business response:

Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. Our goal is to create an exceptional, memorable stay for each guest, so we apologize that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel M... read more

Business response:

DearSamantha, Thank you for sharing your experience. We are truly sorry to hear about the noise and commotion affecting your stay and sense of safety. We take such concerns seriously and will address them with our team to improve the guest experience. Your feedback is valuable, and we appreciate your understanding as we work to enhance our services. We hope to have the opportunity to provide you with a more comfortable and secure stay in the future.Sincerely,Hotel Management