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Extended Stay America - St. Louis - St. Peters
- Hotels
- St. Peters, MO
About this business
Location details
5555 Veterans Memorial Pkwy., St. Peters, MO, 63376, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Temporary stay This hotel has been very accommodating and convenient as I am in between residences and it is close to work.
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that you were placed in a room with soap and hair in the toilet. In response to your feedback, I am holding a team meeting to make sure the staff is aware of what a little mistake like that can lead to. Also, all rooms will be checked by a manager. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better experience the next ti... read more
Moving Very accommodating for last minute reservation. Ideal for person moving residences.
Business response:
Thank you for taking the time to share your experience. It is great to see you were well accommodated at the last minute. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
was great, I enjoyed my stay there. But the immedi The hotel was great, I enjoyed my stay there. But the immediate local area around the hotel seemed a bit sketchy. Although I'm not from the area, I did not enjoy the outside
Business response:
Thank you for sharing your experience. I am glad you enjoyed your stay at our hotel. Also the area is quite safe, but I am disappointed it seemed sketchy to you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Economical---small things would make it very good Value: great Staff: excellent Hotel itself: unclean and stinks Note to hotel: put an ash can for cigarette butts. The butts all over the ground.
Business response:
Thank you for taking the time to write a review of your stay. We appreciate you letting us know that you noticed cigarettes around the outside of the property. We are sorry for this issue, and are working on correcting it, but are happy to read that we provided you with a great value and that you felt the staff was excellent. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Expedia definitely sucks I didn’t get to stay at this hotel and when the hotel said I can get my money back they wouldn’t let me. Also I asked to speak with a manager which I didn’t get to cause they kept stopping me from talking to him. Don’t put in a reservation through this third party
Business response:
Dear Guest, We are very sorry for the frustration and inconvenience you experienced regarding your reservation. We understand your dissatisfaction with the situation involving Expedia and the difficulty in reaching a manager. We regret that the booking process and communication issues prevented you from staying with us as planned. Your comments have been shared with our management team to review procedures and improve guest support, especially with third-party reservations. We truly regret the inconvenience and hope to have ... read more
I was charged twice and they refuse to correct it even with proof. Scam!
Business response:
Dear Guest, We are truly sorry for the frustration caused by the duplicate charge you experienced. Please be assured that we take billing concerns very seriously, and it is never our intention to leave any guest feeling unheard or unsupported. Please know we are committed to providing a better experience in the future. We hope to have the opportunity to serve you again. Sincerely, Hotel Management
So sketchy dirty and run down. Would never go back.
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations and that you found the property sketchy, dirty, and run down. This is not the standard we aim to provide, and your feedback is being taken very seriously. Our housekeeping and maintenance teams have been notified, and we are reviewing areas of the property that require updates and repairs. We regret that we did not provide the comfortable, safe environment you deserved. Your comments help guide our improvement efforts. We look forward to the opportun... read more
pass
Business response:
Dear Guest, Thank you for taking a moment to leave your feedback. Although brief, we appreciate you sharing your thoughts with us. We hope your overall experience was comfortable and met your expectations during your stay at Extended Stay America. Our team is committed to providing quality service and continuously improving to ensure every guest has a pleasant visit. Your feedback helps guide our efforts, and we value your time and input. Thank you again for staying with us. We look forward to welcoming you back and providin... read more
It was OK place, clean enough at the first day when I check in. The breakfast was almost none(only instant cereal packs and hot water, coffee, a couple packed muffins) I stayed for 5 days, and the bed was never changed nor the towels; there were several large garbage bags and you had to put garbages into them and leave them outside the door if the bags were full. They never cleaned my room during the 5 days. Bed was comfortable, but the air-conditioner was old and noisy. Not worth the money I paid for. Not recommended.
Business response:
Dear Guest, We sincerely apologize that your stay did not meet your expectations regarding housekeeping, breakfast options, and the condition of the air conditioner. Providing a clean, comfortable, and well-maintained environment for all our guests is our top priority, and we regret that we fell short during your visit. Your comments have been shared with our housekeeping and management teams to ensure improvements and a better experience for future guests. We truly appreciate your input, as it helps us enhance our services.... read more
Frequently asked questions about Extended Stay America - St. Louis - St. Peters
How is Extended Stay America - St. Louis - St. Peters rated?
Extended Stay America - St. Louis - St. Peters has a 3.6 star rating with 1,632 reviews.
When is Extended Stay America - St. Louis - St. Peters open?
Extended Stay America - St. Louis - St. Peters is open now. It will close tomorrow at 12:00 a.m.