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Extended Stay America - St. Louis - St. Peters
- Hotels
- St. Peters, MO
About this business
Location details
5555 Veterans Memorial Pkwy., St. Peters, MO, 63376, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Temporary stay This hotel has been very accommodating and convenient as I am in between residences and it is close to work.
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that you were placed in a room with soap and hair in the toilet. In response to your feedback, I am holding a team meeting to make sure the staff is aware of what a little mistake like that can lead to. Also, all rooms will be checked by a manager. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better experience the next ti... read more
Moving Very accommodating for last minute reservation. Ideal for person moving residences.
Business response:
Thank you for taking the time to share your experience. It is great to see you were well accommodated at the last minute. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
was great, I enjoyed my stay there. But the immedi The hotel was great, I enjoyed my stay there. But the immediate local area around the hotel seemed a bit sketchy. Although I'm not from the area, I did not enjoy the outside
Business response:
Thank you for sharing your experience. I am glad you enjoyed your stay at our hotel. Also the area is quite safe, but I am disappointed it seemed sketchy to you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Economical---small things would make it very good Value: great Staff: excellent Hotel itself: unclean and stinks Note to hotel: put an ash can for cigarette butts. The butts all over the ground.
Business response:
Thank you for taking the time to write a review of your stay. We appreciate you letting us know that you noticed cigarettes around the outside of the property. We are sorry for this issue, and are working on correcting it, but are happy to read that we provided you with a great value and that you felt the staff was excellent. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
I online booked paid for and confirmed the room rental, yet when I paid for a cab plus arrived, I had been rejected the booking on site for an incident of someone else smoking in the room that I wasn't the cardholder of the payee of the room reservation of the room that was paid for, I was only the second guest listed on the check in. I am currently stranded at another hotel desperately needing the refund of this transaction due to I have no money, vehicle, nor where to go after checking out at 11 am here.
Place is nasty looking, rooms are old, staff not properly trained . Tried to cancel my staying through Expedia and this app is not helpful at all. They won’t try to help you but to keep the money of your reservation for them. Expedia cancellation policy is nasty and double minded. It is all about Expedia getting money from you and not helping the customer at all. I canceled my membership with Expedia due to this policy issue they have .
Business response:
Dear Guest, We are sorry to learn that your experience did not meet your expectations regarding the condition of the property and the service you received. We sincerely regret any frustration caused during your attempt to cancel the reservation. While third-party booking policies are managed by the respective platforms, we understand how disappointing this situation can be. Your comments will be shared with management for review. We value your feedback and hope to have the opportunity to provide a more positive and satisfact... read more
Expedia definitely sucks I didn’t get to stay at this hotel and when the hotel said I can get my money back they wouldn’t let me. Also I asked to speak with a manager which I didn’t get to cause they kept stopping me from talking to him. Don’t put in a reservation through this third party
Business response:
Dear Guest, We are very sorry for the frustration and inconvenience you experienced regarding your reservation. We understand your dissatisfaction with the situation involving Expedia and the difficulty in reaching a manager. We regret that the booking process and communication issues prevented you from staying with us as planned. Your comments have been shared with our management team to review procedures and improve guest support, especially with third-party reservations. We truly regret the inconvenience and hope to have ... read more
I was charged twice and they refuse to correct it even with proof. Scam!
Business response:
Dear Guest, We are truly sorry for the frustration caused by the duplicate charge you experienced. Please be assured that we take billing concerns very seriously, and it is never our intention to leave any guest feeling unheard or unsupported. Please know we are committed to providing a better experience in the future. We hope to have the opportunity to serve you again. Sincerely, Hotel Management
So sketchy dirty and run down. Would never go back.
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations and that you found the property sketchy, dirty, and run down. This is not the standard we aim to provide, and your feedback is being taken very seriously. Our housekeeping and maintenance teams have been notified, and we are reviewing areas of the property that require updates and repairs. We regret that we did not provide the comfortable, safe environment you deserved. Your comments help guide our improvement efforts. We look forward to the opportun... read more
Frequently asked questions about Extended Stay America - St. Louis - St. Peters
How is Extended Stay America - St. Louis - St. Peters rated?
Extended Stay America - St. Louis - St. Peters has a 3.6 star rating with 1,651 reviews.
When is Extended Stay America - St. Louis - St. Peters open?
Extended Stay America - St. Louis - St. Peters is open now. It will close tomorrow at 12:00 a.m.