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Extended Stay America - St. Louis - St. Peters
- Hotels
- St. Peters, MO
About this business
Location details
5555 Veterans Memorial Pkwy., St. Peters, MO, 63376, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean but smelled Staff was average but when checking in lady was super slow and our keys didn’t work twice. Parking lot was a bit dark. The elevator was out of service the entire stay and no one was even there working on it. No ice machine
Business response:
Dear Jessica, Thank you for taking the time to evaluate our hotel. We are glad your room cleanliness met your expectations, but we're sorry to hear about the challenges you faced during check-in and with your room keys. This is not the level of service we strive for and we appreciate your patience. Additionally, we understand the inconvenience caused by the elevator and lighting issue in the parking area. We will share your comments with our team promptly. We genuinely value your insights to help us improve our guets experie... read more
Don’t recommend
Business response:
Dear Levelitor, We are truly sorry to hear that your experience did not meet your expectations. Providing a clean, comfortable, and welcoming stay for all our guests is our top priority, and we regret that we fell short during your visit. Please share more details of your concern to make the necessary improvements. We value your input as it helps us enhance our services and guest satisfaction. We hope you will give us another opportunity to provide you with a better experience in the future. Sincerely, Hotel Management
It was horrible the worst experience I have ever had. The bathroom had black mold the room smelled so bad.
Business response:
Dear Marques, We are truly sorry to hear about your unpleasant experience and sincerely apologize for the condition of your room and bathroom. What you described is not reflective of our usual standards, and we take reports of mold or odor very seriously. Our maintenance and housekeeping teams have been informed to investigate and correct the issue immediately. We deeply regret any discomfort caused during your stay and appreciate your patience as we work to improve. We hope you will give us another chance to provide a bette... read more
I didnt even stay. I requested a pet room they didnt have one. I was still charged for the room even though i had to go to a seperate hotel. I never got my refund so now my husband has to dispute it with the bank.
Business response:
Dear Shauna, We sincerely apologize for the inconvenience you experienced regarding your reservation and the pet-friendly room availability. It’s never our intention for any guest to feel dissatisfied, and we understand how frustrating billing issues can be. Your comments help us improve our communication and service for all future guests. We hope to welcome you back for a smoother experience. Sincerely, Hotel Management
we arrived as scheduled we waited 10 minutes or more for someone to check us in when she came she was very rude the motel advertised cots we available on trguest we asked for one was told quite hatefully they didn't have any i reminded them their add said different she didn't care did not have explained had to have a cot still said no so i said then you cannot accommodate us she that is right so we cancelled stay not by our choice we were very tired but she would not accommodate even tho their own statement said they could i... read more
Business response:
Dear linda, We sincerely apologize for the delay during check-in and the service you encountered. It is never our intention for guests to feel unwelcome, and we regret the misunderstanding regarding the availability of cots. Your comments highlight areas where we must improve communication and service, and we assure you this feedback has been shared with our team for corrective action. We understand your disappointment and truly regret the inconvenience caused. We hope to have the opportunity to serve you better in the futur... read more
Fist fight in lobby People fist fighting in the lobby/breezeway where we were stuck waiting for late check in
Disappointed. The tv didn’t work on check in. I was told the next day no maintenance staff until Monday Thus was on a Friday. Moved to new room tv worked put the sheets were stained. I was told no housekeeping until Monday. I had to get a set from the front desk and change myself.
Bathroom vent condensation leaking water over edge of toilet into floor, had to put trash an under to dry floor. Bed was on metal frame, seemed more like twin bed than full sized. Ac made lots of noises and had to set on 63 to get cooled.
Frequently asked questions about Extended Stay America - St. Louis - St. Peters
How is Extended Stay America - St. Louis - St. Peters rated?
Extended Stay America - St. Louis - St. Peters has a 3.6 star rating with 1,632 reviews.
When is Extended Stay America - St. Louis - St. Peters open?
Extended Stay America - St. Louis - St. Peters is open now. It will close tomorrow at 12:00 a.m.