This profile has been claimed by the business owner or representative.
Extended Stay America - St. Louis - St. Peters
- Hotels
- St. Peters, MO
About this business
Location details
5555 Veterans Memorial Pkwy., St. Peters, MO, 63376, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom vent condensation leaking water over edge of toilet into floor, had to put trash an under to dry floor. Bed was on metal frame, seemed more like twin bed than full sized. Ac made lots of noises and had to set on 63 to get cooled.
Im not picky AT ALL but this was unacceptable I wanted to give them a chance but this was horrible. Customer service lady didn’t want to help and was really slow coming to the lobby. My room was absolutely filthy but I wasn’t sweating it. I called the lady upfront for some cleaning supplies so I could clean it myself, but she didn’t want to and said to take it up with management in the morning. I left to pick up some cleaning supplies myself but when I came back I discovered a used towel with red and pink stains all over it ... read more
Underwhelmed, even for the price The bed was very hard, and pillows non-existent. No shower curtain at all so water accumulated on the bathroom floor. For an extended stay, it might be helpful to have a bowl or some other things in the kitchen to use in the microwave or to eat. The dresser had shims under it and they were highly exposed and it would appear that it isnt important for thr staff to put them more completely under the dresser.
HORRIBLE. Dirty, bugs.. offered no refund
Business response:
Dear Drake, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping team to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
This is a very run down and dated property. If you're looking for something that is modern and up to date this is definitely not the place. It looks like a very old rental property and do not expect much cleanliness on the property. I would never stay here again.
Business response:
Dear Thomas, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Was woken up at 8:40 am to loud banging on the door. Opened the door it was manager telling us check is at 11 am.. like ok? I was well aware when I booked the room and when the front desk told me. Interrupted my sleep for what?
Business response:
Dear Donnell, We sincerely apologize for the disruption to your morning and understand how frustrating it must have been to be woken up. It is never our intention to disturb our guests, and we regret that this negatively impacted your stay. We appreciate your feedback and will discuss this incident with our team to ensure guests are treated with courtesy and allowed to enjoy their time uninterrupted. Thank you for bringing this to our attention. We value your input and hope to provide a much smoother experience in the future... read more
Frequently asked questions about Extended Stay America - St. Louis - St. Peters
How is Extended Stay America - St. Louis - St. Peters rated?
Extended Stay America - St. Louis - St. Peters has a 3.6 star rating with 1,651 reviews.
When is Extended Stay America - St. Louis - St. Peters open?
Extended Stay America - St. Louis - St. Peters is open now. It will close tomorrow at 12:00 a.m.