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Extended Stay America - St. Louis - St. Peters
- Hotels
- St. Peters, MO
About this business
Location details
5555 Veterans Memorial Pkwy., St. Peters, MO, 63376, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Im not picky AT ALL but this was unacceptable I wanted to give them a chance but this was horrible. Customer service lady didn’t want to help and was really slow coming to the lobby. My room was absolutely filthy but I wasn’t sweating it. I called the lady upfront for some cleaning supplies so I could clean it myself, but she didn’t want to and said to take it up with management in the morning. I left to pick up some cleaning supplies myself but when I came back I discovered a used towel with red and pink stains all over it ... read more
Underwhelmed, even for the price The bed was very hard, and pillows non-existent. No shower curtain at all so water accumulated on the bathroom floor. For an extended stay, it might be helpful to have a bowl or some other things in the kitchen to use in the microwave or to eat. The dresser had shims under it and they were highly exposed and it would appear that it isnt important for thr staff to put them more completely under the dresser.
HORRIBLE. Dirty, bugs.. offered no refund
Business response:
Dear Drake, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping team to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
This is a very run down and dated property. If you're looking for something that is modern and up to date this is definitely not the place. It looks like a very old rental property and do not expect much cleanliness on the property. I would never stay here again.
Business response:
Dear Thomas, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Was woken up at 8:40 am to loud banging on the door. Opened the door it was manager telling us check is at 11 am.. like ok? I was well aware when I booked the room and when the front desk told me. Interrupted my sleep for what?
Business response:
Dear Donnell, We sincerely apologize for the disruption to your morning and understand how frustrating it must have been to be woken up. It is never our intention to disturb our guests, and we regret that this negatively impacted your stay. We appreciate your feedback and will discuss this incident with our team to ensure guests are treated with courtesy and allowed to enjoy their time uninterrupted. Thank you for bringing this to our attention. We value your input and hope to provide a much smoother experience in the future... read more
They gave me false information so I became unable to check-in and the staff were rude and unhelpful.
Business response:
Dear Jude, We sincerely regret that your stay did not meet expectations and apologize for the issues you encountered. Providing a clean, comfortable, and well-maintained environment for our guests is our priority, and it is clear that we fell short in this instance. The concerns you have raised are deeply concerning to us. We take such feedback seriously and will be addressing these matters promptly to ensure they do not affect future stays. We truly appreciate you bringing these issues to our attention, as they help us impr... read more
Someone had recently smoked in the room I was given. The air conditioning did not work and the windows were open upon arrival. I requested to be moved due to the a/c not working. I was informed that there were no more double occupancy rooms therefore my son and I were placed in 2 different rooms. The lobby smelled of weed as soon as you walked in. People that “lived” there were always hanging around near the elevator and entrances. The key card locks on the door only worked 60% of the time. A fire alarm in the hallway was al... read more
Business response:
Dear Jessica, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you... read more
Frequently asked questions about Extended Stay America - St. Louis - St. Peters
How is Extended Stay America - St. Louis - St. Peters rated?
Extended Stay America - St. Louis - St. Peters has a 3.6 star rating with 1,632 reviews.
When is Extended Stay America - St. Louis - St. Peters open?
Extended Stay America - St. Louis - St. Peters is open now. It will close tomorrow at 12:00 a.m.