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Extended Stay America - St. Louis - St. Peters
- Hotels
- St. Peters, MO
About this business
Location details
5555 Veterans Memorial Pkwy., St. Peters, MO, 63376, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No clean soap
Business response:
DearDavid, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. However, we are sorry for the disappointment caused by the concerns you mentioned. We will work to improve this for our future guests. Looking forward to your next visit, we will happily accommodate you again.Sincerely,Hotel Management
Woke up to water all over the bathroom floor. Appears to be leaking from the room directly above.
Business response:
Dear James, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Staff great, but found 2 roaches and a bed bug.
Business response:
Dear Dawn,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Never again
Business response:
Dear Patrick,We are sorry for not meeting your expectations. We strive to ensure that every guest thoroughly enjoys their time with us, so we regret any inconvenience you may have experienced. We will share your feedback with our team as we are committed to providing exceptional service to our guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
…..dont let me start the list. Lets start with roaches… ill stop.
Business response:
Dear Alexis,We’re truly sorry about your experience, especially regarding the presence of pests. This is not the standard we strive for, and we understand how distressing this must have been for you. Cleanliness and guest comfort are our top priorities, and we will be taking necessary measures to address this issue and prevent future occurrences. Thank you for bringing this to our attention. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Mana... read more
Roaches
Business response:
Dear Alexis,We're deeply sorry for the pest issues you encountered during your stay. We understand how upsetting it must have been. Please know that we take this matter seriously, and we will address it with our team to ensure our rooms are thoroughly cleaned and provide a comfortable environment for all guests. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - St. Louis - St. Peters
How is Extended Stay America - St. Louis - St. Peters rated?
Extended Stay America - St. Louis - St. Peters has a 3.6 star rating with 1,651 reviews.
When is Extended Stay America - St. Louis - St. Peters open?
Extended Stay America - St. Louis - St. Peters is open now. It will close tomorrow at 12:00 a.m.