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Extended Stay America - St. Louis - St. Peters
- Hotels
- St. Peters, MO
About this business
Location details
5555 Veterans Memorial Pkwy., St. Peters, MO, 63376, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again
Business response:
Dear Patrick,We are sorry for not meeting your expectations. We strive to ensure that every guest thoroughly enjoys their time with us, so we regret any inconvenience you may have experienced. We will share your feedback with our team as we are committed to providing exceptional service to our guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
…..dont let me start the list. Lets start with roaches… ill stop.
Business response:
Dear Alexis,We’re truly sorry about your experience, especially regarding the presence of pests. This is not the standard we strive for, and we understand how distressing this must have been for you. Cleanliness and guest comfort are our top priorities, and we will be taking necessary measures to address this issue and prevent future occurrences. Thank you for bringing this to our attention. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Mana... read more
Roaches
Business response:
Dear Alexis,We're deeply sorry for the pest issues you encountered during your stay. We understand how upsetting it must have been. Please know that we take this matter seriously, and we will address it with our team to ensure our rooms are thoroughly cleaned and provide a comfortable environment for all guests. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
There were unhoused people living in your parking lot. There was a woman getting handcuffed and taken away by 2 detectives in the hallway right in front of my room. On the bright side, I appreciate you canceling my reservation.
Business response:
Dear Randee,Thank you for reviewing our hotel. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
We arrived and were told there were no available rooms. I booked a room but despite being pet friendly, there are only specific rooms for pets and this option selection was not on the site. The room we were assigned was not one of the rooms identified for pets and none were available. No refund was available thru the hotel so now I’m trying to get refund from Expedia. I will never book this chain again. They were not helpful at all at finding an alternative solution and we were back on the road looking for another hotel to s... read more
Business response:
Dear Sylvie, Thank you for choosing us. We sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Our front desk team is always available to assist you with anything while you are our guest. Please return, and we hope to provide you with a better experience should you choose to stay with us aga... read more
This was hideous. The smell in the entire facility was almost unbearable and terrible conditions to sleep in. If I could rate it 0 stars I would.
Business response:
Dear Brent, Thank you for your feedback. We deeply apologize for the unpleasant smell and the conditions you experienced during your stay. This does not meet our standards, and we are addressing these issues with our team to ensure improvements. Your comfort and satisfaction are very important to us, and we regret that we did not meet your expectations. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - St. Louis - St. Peters
How is Extended Stay America - St. Louis - St. Peters rated?
Extended Stay America - St. Louis - St. Peters has a 3.6 star rating with 1,598 reviews.
When is Extended Stay America - St. Louis - St. Peters open?
Extended Stay America - St. Louis - St. Peters is open now. It will close tomorrow at 12:00 a.m.