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Extended Stay America - St. Louis - St. Peters
- Hotels
- St. Peters, MO
About this business
Location details
5555 Veterans Memorial Pkwy., St. Peters, MO, 63376, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They gave me false information so I became unable to check-in and the staff were rude and unhelpful.
Business response:
Dear Jude, We sincerely regret that your stay did not meet expectations and apologize for the issues you encountered. Providing a clean, comfortable, and well-maintained environment for our guests is our priority, and it is clear that we fell short in this instance. The concerns you have raised are deeply concerning to us. We take such feedback seriously and will be addressing these matters promptly to ensure they do not affect future stays. We truly appreciate you bringing these issues to our attention, as they help us impr... read more
Someone had recently smoked in the room I was given. The air conditioning did not work and the windows were open upon arrival. I requested to be moved due to the a/c not working. I was informed that there were no more double occupancy rooms therefore my son and I were placed in 2 different rooms. The lobby smelled of weed as soon as you walked in. People that “lived” there were always hanging around near the elevator and entrances. The key card locks on the door only worked 60% of the time. A fire alarm in the hallway was al... read more
Business response:
Dear Jessica, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you... read more
Needs updating dearly
Business response:
Dear Guest, Thank you for your feedback. We understand the importance of a refreshed and modern environment, and we regret that your experience did not meet expectations in this regard. Providing a comfortable and welcoming space is something we take seriously, and comments like yours help guide future improvements. We appreciate you taking the time to share your thoughts and hope for the opportunity to offer you a more enjoyable stay in the future. Sincerely, Hotel Management
Room wasn't ready at 3pm so I had to wait 30 minutes. Bed was nice and bathroom was up to date and nice.
Business response:
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration and inconvenience of waiting until your room was made available to you. We appreciate your feedback and will use it to help us improve our guest services. On the positive side, we thank you for your wonderful comments about your comfortable bed and clean bathroom. We look forward to your next visit to make it outstanding in every res... read more
First of the gentlemen who checked us in was very polite and kind but when I asked for extra towels I was told by a lady ( English being her second language) that I couldn’t ask for more towels because I didn’t have my dirty towels to give her and a very Rude attitude she also informed me had to change my own sheets…what? And take out my own trash to the dumpster.what? The breakfast was a muffin and a packet of dried oatmeal and coffee. It was Very noisy from the couple fighting next to us at night. There was bits and pieces... read more
Business response:
Dear Guest, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. F... read more
Functions like a homeless shelter!
Business response:
Dear Nancy, We regret that your visit did not align with your expectations and appreciate you taking the time to share your feedback. Our goal is to provide a welcoming and comfortable environment for all guests, and we sincerely apologize if we fell short in any way. Your concerns will be shared with our team to ensure we continue to enhance the overall experience. We strive to maintain a high standard of service and accommodations, and we hope you might consider giving us another opportunity in the future. Sincerely, Hotel... read more
Scared when it was dark out, scetchy people around. I did not like that, being alone woman. I won’t be back here, but once in the room ok and safe. Just don’t go out after dark or alone. My opinion
Business response:
Dear Jo, We appreciate you letting us know about your experience at Extended Stay America. We understand your concerns about the surroundings and are in contact with local authorities to ensure our guests' safety and security. We regret that you experienced any discomfort. On the other hand, we're glad to know that you felt safe and comfortable once inside your room. We strive to provide a secure and welcoming environment for all our guests, and we're pleased that the aspect of your stay met your expectations. Our front desk... read more
They allowed Music to blare until after 1 am. Absolutely disgusting could smell smoke and pot. Also its no pets but dogs were barking
Business response:
Dear Elizabeth, Thank you for sharing your feedback with us. We sincerely apologize for the unacceptable disturbances you experienced during your stay. Late night noise does not align with our commitment to providing guests with a comfortable and restful environment. We will address this issue with our staff to ensure that noise levels are monitored and policies are enforced more strictly in the future. We regret this impact on your stay and assure you that we will try to address these issues promptly. Your experience is imp... read more
Frequently asked questions about Extended Stay America - St. Louis - St. Peters
How is Extended Stay America - St. Louis - St. Peters rated?
Extended Stay America - St. Louis - St. Peters has a 3.6 star rating with 1,651 reviews.
When is Extended Stay America - St. Louis - St. Peters open?
Extended Stay America - St. Louis - St. Peters is open now. It will close tomorrow at 12:00 a.m.