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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room had a leaking air conditioner and mildew The entire carpet was soaked with water from the leaking air conditioner. Hotel staff refused to move me to another room. I spent my weekend in a foul smelling room. All of my clothing, luggage, and even my hair smelled like mildew.
Business response:
Liberia, thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. Please know that your feedback will be used to improve our service delivery and prevent these things from happening in the future. Please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Very disappointed and will not return The employees didn't know what they were doing or how to check people in for their stay. We waited almost an hour to get checked into our room. Two groups in front of us were told they over booked the hotel and had no rooms for them. The room smelled terrible and their was a pizza left in the refrigerator from the previous guest. So I'm not sure our room was even cleaned thoroughly. Very disappointed in this hotel and will not be booking one again.
Business response:
Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. The condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be i... read more
Needs more staff pronto This was my 2nd time staying at this hotel and I don't think I will return. The first time there was no hand soap in the bathroom and when we headed out for dinner we told the front desk about it and he said he would get us some. When we returned no one was at the front desk and nothing was brought to our room. The front desk was dark like no one was working. I thought they would have someone there at all times at the desk. Our 2nd stay was worst, took a long time checking in and once we got our room ... read more
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, General Manager
Worst service ever. worst service ever. it took 30 minutes to check in because no one was at the desk. unbelievibly rude staff. the beds were not comfortable and the sheets were not soft. breakfast my butt. seriously, coffe, oatmeal packets, and cereal bars. that was it. during check out, the lady wasn't at the desk, shocker. and she was talking to her staff member rather than helping us. i will not be coming back.
Business response:
Caitlyn, thank you for taking the time to review our hotel. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We're confident you will have a much more positive experience next time. Thank you again for your candid feedback. We hope you will give us an opportunity to make this up to you... read more
Flophouse Original room we were given, first off the door wouldn't close right. The lights would not go on. Turns out the lamps the bulbs were broken. Asked for another room and second room had a horrible leak under the bathroom sink. There was hair in the bathtub. The bathroom garbage wasn't even collected. Gross experience.
Business response:
Please accept our sincere apologize for the issues you experienced during your stay. We have a duty to follow the processes in place to ensure each guest suite is well maintained and clean, and we’re sorry we felt short. We take this opportunity to ensure all processes within our maintenance and housekeeping teams are being followed. We appreciate your feedback and hope you will choose to stay with us again so that we can make it up to you. Sincerely, General Manager
The room wasn't cleaned properly. My son found old chapstick under the bed. When we first walked in there was a pair of black underwear on a black chair that blended in so I know it was never checked or cleaned
Business response:
I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
Rude staff. awful. gave away one of the rooms I booked and then told me one wasn't available. told me it wasnt her problem. then gave a key to a different room which someone was already sleeping in. staff refused to give number to customer service or her name. cannot recommend this hotel.
Business response:
First of all, we apologize for the behavior of our associate, and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our h... read more
Worst stay ever I paid for two queens and upon arrival at the hotel, they moved me to another hotel due to over booking. The room I got was a single, not two queens. In addition, when we asked for bedding for the pull out, we were told no.
Business response:
Barbara, thank you for staying at our hotel. We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thanks for your feedback, and we hope you will consider giving us another chance to make this up to you on your future visit. Sincerely, General Manager
Unclean bathroom answer stains on the walls Hair in the tub and on door.. red stains on ceiling and walls
Business response:
Michael, thanks for choosing to stay with us. I am disheartened to read that we did not live up to our usual standards and am truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. I hope you will accept my apology on behalf of our housekeeping staff. I have shared your concerns with them so that they can take care of it. We hope you will consider giving us another chance to show you the outstanding service that we typically provide. Sincer... read more
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 3.7 star rating with 1,910 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.